? [08/03/2025] Guest Experience Agent Milano

? [08/03/2025] Guest Experience Agent
Milano
Lombardia, Milano

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

As a Guest Experience Agent you will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence Main Duties and responsibilities - Welcome guests in a friendly, prompt and professional manner; - Register guests, issue room keys and provide information on hotel services and room location; - Create memorable experiences for our guests through care and empathy; - Make appropriate service recovery gestures in order to ensure total guest satisfaction; - Display the highest level of knowledge and care in all interactions and correspondence with guests, from pre-arrival communications to guests' departure - Nurture the relationship with all guests showing an authentic interest in preferences to ensure a genuine and personalized approach to suggestions and enquires - Address special guest preferences recorded in guest history profiles; - Ensure that all guests' requests and queries are answered as soon as possible, being familiar at all time; - Monitor service expectations and managing complaints at a first level - Maintain an efficient dialogue and collaboration with all relevant departments to ensure the highest level of service - Organize and communicate informations for the daily meeting for other departments Qualifications - Proficiency in English, Italian and an additional language - Proficiency with computers - Ability in multitasking, problem solving and time-management - Attention to detail - Excellent guest service attitude - Teamwork skills and attitude - Previous experience in guest experience in five-star hotels and knowledge of the Opera system are a plus Hyatt offers a great range of benefits, including: - 12 free nights per year of service across Hyatt Hotels worldwide - Employee and Friends & Family rates across Hyatt Hotels worldwide - Dry cleaning of business clothes - Complimentary meals on duty - Continuous Learning & Development opportunities - Staff celebrations - Plan Welfare - Settling the costs of urban public transport - ATM Milano