? (Candidati Ora) Client Advisor Taormina Rm

? (Candidati Ora) Client Advisor Taormina
Roma
Lazio, Rm

POSITION We are seeking a seasonal Client Advisor to join our team in Taormina for the Sea Resort.

The Client Advisor represents the Company with clients in our Boutique.

He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer.

He/She cooperates for reaching the qualitative and quantitative goals set in their Store.

JOB RESPONSIBILITIES - Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.

- Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales - Cooperates with colleagues in order to create a positive environment and pays attention to performance level - Receives and displays the products according to procedures - Constantly maintains a tidy working place according to the Company guidelines Sales - Is responsible for the sales process following the Company standards - Provides and maintains a high level of customer service - Manages commercial relations with clients in order to ensure the highest level of satisfaction.

Client management & CRM - Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image - Manages claims with supervisor support - Turns every touchpoint with customers into a positive situation, always promoting Brand image - Communicates to the Management the collected information regarding clients - Executes the follow up of clients' requests Product & Visual - Participates to product presentations - Deeply knows all products of his/her category and is updated on all the product categories in store - Ensures the appropriate care of the store PROFILE - Experience as Client Advisor in a luxury boutique - Alignment with Loro Piana brand and products - Strong luxury touch and approach - Excellent interpersonal and relationship building skills - Strong clientelling skills