1 Night Supervisor Lazio

1 Night Supervisor
Roma
Lazio, Lazio

Adecco Tourism Travel, divisione specializzata di Adecco Italia Spa (Aut.

Min.

N. 1100-SG del 26. 11. 2004), nella Ricerca e Selezione di profili qualificati per il settore Turistico/Alberghiero, ricerca per prestigiosa e storica struttura Alberghiera ****L:1 Night SupervisorOverall Job PurposeNight Supervisor will supervise team and all property operations during the night shift.

You will be an ambassador for Cardo Roma, while representing property management in resolving any guest or property related situations and personally assisting in resolving any issues. CompetenciesExcellent Communication SkillsCustomer service-orientedAttention to detailProblem solverPositive approachPro-active and reliableQualifications, Skills ExperienceFluent in both Italian and English.

Knowledge of additional languages is a plusStrong understanding of front desk, guest servicesFlexible to work various shifts including weekends and bank holidays. Marriott Hotel experience is preferredCandidate profileEducation and ExperienceMinimum 2-3 years experience in similar role in comparable property with sizeable rooms and meeting spaces. Preferred:Has demonstrated the ability to always work on behalf of GuestsHas demonstrated the ability to work with other Team MembersSuccessful track record of working in a collaborative/matrixed environmentContratto iniziale direttamente con l'azienda di 3 mesi, con successiva possibilità di inserimento stabile. CCNL: Turismo – Livello: 3°Sede di lavoro: Roma (Eur)Responsabilità:Principal AccountabilitiesOversee all property operations during the night shiftGreet guests with a warm welcome on arrival and bid them a fond farewell on leaving.

Actively listen and respond positively to guest questions, concerns, and requests. Run shifts, assisting other employees to ensure prompt guest service. Assist the Front Office Manager in administering front office functions during a night shift. Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings. Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts. Partner with and assist others to promote an environment of teamwork and achieve common goals. Process payments and follow all payment and cash handling procedures. Train, coach and manage the Front Office team in order to support engagement and opportunity. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Coordinate with Housekeeping to track readiness of rooms for check-in. Count and secure bank at beginning and end of shift. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Balance and drop receipts according to accounting specifications. Issue safe deposit boxes. Arrange transportation for guests/visitors. Process all payment types, vouchers, paid-outs, charges, and provide change. Welcome and acknowledge guests according to company standards. Anticipate and address guests' service needs. Answer telephones using appropriate etiquette. Enter and locate information using computers/POS systems.

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