13553R-Sales Operations Analyst 3 Milano

13553R-Sales Operations Analyst 3
Milano
Lombardia, Milano

Field Sales Support - Madrid

Key Duties & Responsibilities:

The Sales Support Rep is responsible for supporting the Sales teams with Sales tools, transactions and processes to reduce the sales/account managers time spent in the sales tools.

- Dealing with complex quotes and queries

- With operation team support to create the actual quotes

- Summary of Quotes Approval Status

- Summary of Orders Shipments

- Coordination with CRM team for New Account Manager training and correct assignment of accounts

- Any type of sales, PO or OM Escalations

- OM Support

- Customer and Account Manager facing, over the phone for complex quotes or issues

- Direct accounts customers, Partners and AMs relationship developed in time

- Expedites & Partial Shipments

- Logistics and Shipments queries

- Coordination of quotes approval on complex / high value quotes for Direct and Major accounts

- Coordination of order shipments on multi-sites

- Cross theatre quote management

- SA and SFDC reconciliation and SFDC Pipeline reporting for sales

- SFDC Hygiene : Out of Date, RDD, Book Ship and forecast category

- Managing Frame Agreements & MPPA's in SFDC

- Create placeholders and splitting up opportunities to reflect what it's forecasted in current quarter

- Attend weekly forecast calls

- Booking, backlog and shipment reports checks

- Hold reports checks

- Ad hoc reporting requests from Sales

- Admin management of commitment letters and RFQs for direct and Major accounts

- RMA coordination with OM/ Sales and Customer

- RMQs coordination with planners/ customers and ensuring SFDC entry is in sync

- EOL coordination with corporate product management team

- Partner queries

- Testing of new system functionalities / new processes

- Creating New Accounts Approved by Management in the Sales Tools, liaise with CRM team to have

- Account's assigned to correct Sales Account Manager.

- Creating New Opportunities in Sales Force.

- Creating New Non Configurable and Configurable Quote's.

- Managing existing quote's and accurate forecasting for the sales team.

- Closing business based on Sales Achievement reporting.

- Reviewing Orders and follow up on shipments.

- Liaise with Logistics regarding urgent Expedites and to ensure on-time delivery to the customer.

- Attend CRM training regularly.

- Become part of the CRM Super Users base to support quarterly and major releases.

- Be the go-to point for the commercial and all users for "how do I" questions.

- Cover ad hoc transactions in the sales tool for Account Manager's on holidays or travelling.

- Provide feedback for enhancement to the CRM team for future releases.

- Liaise with Order Management, Deal Desk and CRM team for timely resolution of urgent quotes / orders.