16 - Hospitality & Customer Care Intern Scicli

16 - Hospitality & Customer Care Intern
Scicli
Sicilia, Scicli

Donnalucata, Italy | Posted on 27/11/2024BE SICILIAMIA: Make Our Moments, Your MomentsAt SICILIAMIA, we and our customers are united by a positive, dedicated approach to life, grounded in shared values and common outlook.

As an international start-up, together, we embrace a lifestyle of purpose, connection, and the pursuit of meaningful experiences. Our choices are made with care and integrity, reflecting a commitment to doing things right.

It's more than just a brand; it's a way of life that celebrates authenticity, thoughtful living, and a drive to explore and grow.

In this journey, we and our community share the SICILIAMIA lifestyle — rooted in values, driven by experience. POSITION OVERVIEWWe are seeking a driven and detail-oriented Event Management Hospitality Intern at our Ragusa office, where you'll blend Italian culture with excellent hospitality.

As our trainee, you will collaborate with a talented team to elevate our brand and constantly strive to deliver the best possible outcomes to our customers. Your responsibilities will include managing customer inquiries, ensuring seamless communication, assisting with the integration of our Property Management System (PMS), and supporting the acquisition of exclusive travel agency partnerships.

This is an exceptional opportunity to apply your creativity and passion while contributing to our brand. This on-site internship starts in January 2025 and lasts at least 4 months. RequirementsKEY ACCOUNTABILITYAssist in setting up and optimizing event management tools and PMS.

(having experience using the tools is desirable)Support travel agency acquisition and network expansion. Conduct digital marketing research on trends and customer preferences. Curate and manage social media content for brand promotion and increase engagement. Help optimize internal processes for efficiency and customer experience. Contribute to writing blogs and travel articles highlighting Sicily's culture and latest trends. Assist with brand messaging and ensure consistency across platforms. Manage and respond to customer inquiries, ensuring a timely and professional service experience while identifying ways to enhance customer satisfaction. KNOWLEDGE SKILLSYou're here to be inspired and make a difference.

To join us, you will need:Good at handling multiple tasks and setting priorities effectively. Skilled in creating clear messages and building strong customer relationships. Independent yet a team player, capable of working well both collaboratively and on your own. A true problem-solver with a proactive approach to challenges. Solid understanding of social media and marketing, with the ability to create content that connects with our audience. DESIRABLE ATTRIBUTESPassionate about the hospitality industry, eager to learn, grow, and stay updated on industry trends. THE SICILIAMIA EXPERIENCEBecoming our trainees comes with premium perks and benefits:Combine work with the chance to explore the beautiful island of Sicily. Gain valuable experience in a fast-growing startup, building a premium brand. Opportunities for career growth and development. Work with an international, English-speaking team in a professional environment. Receive hands-on experience and instant feedback to improve your skills. As financial compensation, we participate in the Erasmus Internship Program.

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