1St Line Support Service Desk Lazio

1St Line Support Service Desk
Roma
Lazio, Lazio

Luogo di lavoro:

BragaAt OutSystems (Contractor), in Braga, PortugalExpires at:

2021-12-31Location:

Portugal (Braga) / On siteEnglish Level:

C1/C2 - fluentAvailability:

Immediately or 30 days Duration:

12 months (Possible internalization after 12 months)Mandatory availability for US Shifts 24x7 and on-call We are looking for someone that could work on the following practices inside of Digital Success. Key Responsibilities -Implement new technical solutions that improve the operations on Digital products -Identify and implement opportunities for automation -Implement various configurations on systems owned by Digital Success (sysadmin) -Train Digital Success team members on newly adopted technology-Help upskilling colleagues in technical tasks already inscope -Be the bridge between other 3rd line teams and Digital Success from a technicalperspective -Develop new solutions on any platform that eliminates friction in the end-userexperience -Investigate and solve complex issues arriving at the Digital Success team -Produce easy to follow documentation, using language normal humans can understand.

Main requirements-2+ years experience in a Service Desk position in an international environment -Strong technical background, both in software as in end-user hardware -Experience in Mac and/or Windows configurations -Experience in Google Suite, Atlassian products -Experience in conferencing technologies is a plus -A degree in Computer Information Systems is a plus