2024 - Booking Agent - Headoffice, Florence Firenze

2024 - Booking Agent - Headoffice, Florence
Firenze
Toscana, Firenze

Join Starhotels and become part of our Reservation Center as a

**Booking Agent** at our

**Headoffice**:

- _in

- _

**Florence**:

-. _

As the main contact for rooms' reservations, you will sponsor our property to the guest and invite them to choose us for their stay.

Your responsibilities include:

- Mastering the art of efficient phone conversations.

- Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.

- Turning inquiries into successful contracted business deals.

- Identifying and pursuing promising sales leads with precision and enthusiasm.

- Responding to all enquiries in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.

- A passionate commitment to delivering exceptional customer experiences.

Exceed expectations revealing:

- A unique personality and a true passion for hospitality.

- Familiarity with Opera PMS.

- Excellent communication skills.

- Experience in the role.

- Ability to anticipate and resolve challenges and complaint resolution finesse.

Embrace global diversity by speaking:

- Italian - fluently

- English - fluently

- Additional languages are a plus.

Unlock a world of benefits including:

- Exclusive discounted stays within the group.

- Discounts on local businesses.

- Ticket Restaurants for delightful dining.

- Performer Management Program.

Embrace growth with:

- Exceptional career advancement opportunities.

- An attractive compensation package based on your experience.

- The chance to be a part of an ambitious, caring organization.

Join us to shape your outstanding career!