2025-0055 Provision Of Satcom Technical Support Services (Ns) - Fri 21 Mar Ne

2025-0055 Provision Of Satcom Technical Support Services (Ns) - Fri 21 Mar
Ne
Liguria, Ne

2025-0055 Provision of Satcom Technical Support Services (NS) - FRI 21 MarRequirement: Provision of Satcom Technical Support Services

Full Time On-Site: Yes

Time On-Site: 100%

Period of Performance: 2025 Base: As soon as possible but not later than 01st May 2025 – 31 December 2025

2026 Option: 01st January 2026 – 31 December 2026

2027 Option: 01st January 2027 – 31 December 2027

2028 Option: 01st January 2028 – 31 December 2028

Required Security Clearance: NATO SECRET

PROJECT SPECIFICS Background: The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions.

The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands.

It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks.

Current State: Our satellite ground stations are experiencing technical challenges due to workforce gap that requires immediate and specialized support.

Impact: These issues could cause significant disruptions to our satellite communications operations, impacting overall mission effectiveness.

Vision and Expected Outcomes: The goal is to increase SATCOM support services by seeking support from SATCOM technicians to ensure continuous and effective support for our satellite ground stations.

Enhanced reliability and performance of satellite communication systemsTimely resolution of technical issues to minimize operational disruptionsImproved overall efficiency and effectiveness of ground station operationsWe are seeking support for our Satellite Communication Support team.

The Service Provider will be responsible for the installation, maintenance, and repair of satellite communication systems.

Installation and Setup: Installation and configuration of all elements of a satellite communication system. Monitoring and control system setup. Software configuration updates as required. Maintenance and Repair: Conduct regular maintenance inspections of all active/passive SATCOM, Power, HVAC, security and ancillary elements/systems.

Service Delivery Support: Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions.

Others: The contractor will participate in daily reporting and planning activities as well as required workshops and events related to the supported services.

SERVICE KPIs AND DELIVERABLES Maintain accurate records of services provided with a standard of 100% accuracy.

PAYMENT MILESTONES The payment shall be dependent upon successful acceptance of the Monthly Service Performance Report.

PRATICAL ARRANGEMENT Place of Performance: The contractor will provide the service at the NCI Agency in Lughezzano (Italy).

SERVICE DELIVERY REQUIREMENTS Ability to work on 24 hr shiftsSecurity Clearance: Valid NATO-SECRET Personal Security ClearancesLanguage Proficiency: English: C1 (mandatory)Past Performance and Qualifications:

High school diploma or a degree in electronics or a related network/communication field with 10 years of experience required. At least 5 years of experience as a satellite technician or in a similar role. Excellent customer service and communication skills.

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