3Ls Customer Technical Support Vimercate

3Ls Customer Technical Support
Vimercate
Lombardia, Vimercate

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.

Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society.

Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

**What you will learn and contribute to

The primary objective of our team is to provide 24x7x365 technical support for NMS (Network Management Systems) products including NFM-T and NRC-T.

This assignment focuses primarily on remote technical support in direct contact with the customer operation and requires 24 hrs support response on a rotational basis.

If you are passionate about problem solving, as a part of our team you will:

- Support the identification, characterization and verification of design defects or deficiencies in deployed products

- Diagnose and determine problems symptoms and work around procedures prior to escalation to 3LS by replicating product defects using lab equipment

- Direct interface to 3LS to create, monitor and report thru FRB Administration via Cares

- Write generic test plans for customer lab evaluations, major initial network deployments and field trials

- Support system verification testing during critical times and learn product

- Develop, verify and document upgrade procedures in customer's networks

- Review and provide feedback on customer documentation

- Maintain lab equipment for customer demos and investigation/replications of product defects

- Contribute to technical input for knowledge sharing; i. e.

Technical Alerts, Operational Notice, etc

- Train Customer Delivery members on new products/features

**Your skills and experience

You have:

- Degree in Electronic/Telecommunication Engineering or Computer Science

- Motivated and never-give-up attitude required to operate in customer environment, extra-working hours, possibly in 24x7x365 hot line regime; availability to travel is a must

- Solid and equilibrate person, able to work in team and with excellent team spirit

- Self-organizing, leadership and problem solving capabilities and attitude

- Spoken and written English

**What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World's Most Ethical Companies by Ethisphere

- Gender-Equality Index by Bloomberg

- Workplace Pride Global Benchmark

- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed