Above Wing Customer Service Agent - Fco Lazio

Above Wing Customer Service Agent - Fco
Roma
Lazio, Lazio

As a Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will: Handle all facets of work associated with ticketing and making reservations for passengers and those activities necessary to board and deplane passengers, including tagging and lifting a passenger's baggage to a bag belt for delivery to the ramp. Proactively greet customers, assess their needs, explain Delta's available technology alternatives, and direct them appropriately. Positively impact customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers. Keep customers informed while ensuring service delivery. Efficiently coordinate with internal resources while working under pressure and time constraints to dispatch flights on time. Perform a variety of duties according to the functional work area assignment; however, agents may be cross-utilized and be required to perform all functions. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements. Be subject to rotating shifts and off days. May require outside work. Practice safety-conscious behaviors in all operational processes and procedures. All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. You may be required to stand for long periods of time. J-18808-Ljbffr