Account Assistant (294818) Milano

Account Assistant (294818)
Milano
Lombardia, Milano

Responsibilities**:

- Compliant Behaviour: Handle business in compliance to ArcelorMittal Europe Flat Products compliance program;

**OPERATIONAL**:

- **Contract and customer data management**: Ensure completeness and accuracy of datas in customer master;

- **Offer Management**:

- Perform preliminary volume and technical checks on customer inquiry and interact with Volume Allocation Manager and CTS in order to prepare the offer handling;

- Prepare RFQ offer within the CRM tool (manage and check headers content, register items, .

);

- Support Account Manager (AM) on the pricing process and on any applicable instructions when finalising the offer;

- Manage derogation files (PDF) in accordance with validation workflow:

- Send offer to the customer and perform necessary follow up within close collaboration with AM;

- **Order management

- Ensure live alignment of prices in our systems to customer negociations triggering impact lists and retrobilling tasks when necessary;

- Track the order from the customer and when received by order management platform match order towards items in crm tool (using zv compare sap transaction);

- **Order follow up

- When not in direct link, ensure the order follow up in close connection with the customer;

- In case of issues customer service can not resolve, connect with customer and handle order follow up tasks;

- Monitor delivery performance and check requested / confirmed delivery date;

- **Interactions with stakeholders

- Interact with customer service or other stakeholders (omp, vam, credit and encashment, cn dn) and support specifically AM and CTS on all needed action;

- **Complaint management**:Register claims in the system, provide support to AM, CTS and encashment team;

- **Customer Relationship**:Support the Account Manager in the preparation and in certain circumstances participate to customer visit;

- **Strategy and Marketing**:Support AM into capturing and sharing market information and trends on prices, products, imports and competition;

- **Customer Satisfaction**:Build strong connections with the customer in order to optimise satisfaction.

**Education level and/or experience**:Bachelor degree and 3 -5 years of experience.