Account Assistant (302932) Milano

Account Assistant (302932)
Milano
Lombardia, Milano

List the responsibilities/tasks**:

- **Compliant Behaviour**:Handle business in compliance to ArcelorMittal Europe Flat Products compliance program;

- **Contract and customer data management**:

- Ensure completeness and accuracy of datas in customer master;

- Create SAP contracts to enable order registration;

- **Offer Management**:

- Perform preliminary volume and technical checks on customer inquiry and interact with Volume Allocation Manager and CTS in order to prepare the offer handling;

- Prepare RFQ offer within the CRM tool (manage and check headers content, register items, .

);

- Support Account Manager (AM) on the pricing process and on any applicable instructions when finalising the offer;

- Manage derogation files (PDF) in accordance with validation workflow;

- Send offer to the customer and perform necessary follow up within close collaboration with Account Manager;

- **Order management**:

- Ensure live alignment of prices in our systems to customer negociations triggering impact lists and retrobilling tasks when necessary;

- Track the order from the customer and when received by order management platform match order towards items in crm tool;

- **Order follow up**:

- When not in direct link, ensure the order follow up in cloe connection with the customer;

- In case of issues customer service can not resolve, connect with customer and handle order follow up tasks;

- Monitor delivery performance and check requested / confirmed delivery date;

- **Interactions with stakeholders**:

- Interact with customer service or other stakeholders (omp, vam, credit and encashment, cn dn) and support specifically AM and CTS on all needed action;

- **Complaint management**:Register claims in the system, provide support to AM, CTS and encashment team;

- **Customer Relationship**:Support the Account Manager in the preparation and in certain circumstances participate to customer visit;

- **Strategy and Marketing**:Support AM into capturing and sharing market information and trends on prices, products, imports and competition;

- **WCR follow up**:

- Monitor (old) stocks and overdues and trigger any needed actions to solve issues;

- Monitor overall payment situation and support AM if any credit limits and encashment issues.

- **Customer Satisfaction**:Build strong connections with the customer in order to optimise satisfaction;

- **Digitalization**:Interact with e relay and AM to identify eligible customers for e. services and promote e-solutions for order entry or order follow up purposes.

**Min.

level of education and/or experience**:Bachelor degree

**What is the minimum job related experience required for someone to enter this job?

1 to 2 year

**Languages: Italian and English is mandatory