Account Manager & Portfolio Service Support Bardi

Account Manager & Portfolio Service Support
Bardi
Emilia Romagna, Bardi

You will be instrumental in proactively managing customer expectations and ensure that correct actions are implemented to support them in delivering life-saving medicines to patients across the world. Supporting the Portfolio Service Manager, you will also be involved in portfolio analysis to facilitate business growth objectives for the site.

Acting as the main point of contact, you will ensure the effective and efficient management of a customer account, guarantee a correct understanding of customer requirements in terms of expected deadlines, costs and service level but also ensure that Importante Azienda the lifecycle of product everything is done in compliance with MSA and agreement with clients. In this role you will enjoy an outstanding visibility and exposure to both internal Leadership Team and key stakeholders within client's organization, and your business acumen and communication skills will be instrumental in ensuring business growth and world-class client experience. Specifically you will carry out the following tasks:

understand technical requirements ofclients, find the best solution for the client, communicate important information inside the plant in order to identify production costs and prepare quotations and cost books. supervise the TT activities to be sure that costs, timeline and customer expectations, are always met. prepare and constantly updated the commercial forecast and potential revenues; actively participate and lead contractual negotiation together with internal stakeholdersmonitor progress status to identify corrective actions in order to maximize client satisfaction and revenues from the production order, in compliance with contract requirements (deadlines and service level);collaborate with the involved parties inside the plant in order to identify, propose and carry out an efficient plan to settle the issue, while protecting Patheon interests and image;ensure the development and management of good relationships with clients of the plant:

constantly keep in touch with clients, fully understand technical requirements of clients, propose potential technological development plans to clients, in order to build and retain clients loyalty towards Patheon and contribute to the constant alignment of Patheon with potential new technological requirements of clients, whilst fostering and seizing new business opportunities. Support services such as client first visits logistics coordination, business analytics (including S&OP support) and general key performance indicator (KPI) reporting.

Lead and coordinated building of opportunity-based business cases. Oversee demand planning and forecast accuracy support and initial new business forecasting. SkillsPrevious experience in pharmaceutical/chemical Industry and CMO manufacturing processes is mandatoryproven experience in account management / customer-facing roleanalytical skills, Business-oriented, Client-oriented, excellent relationships skills at all levels;fluent English (speaking, reading, writing) and Italianability to work well independently and in a team-based environment.