Account Manager & Technical Support Pms – Freedhome Property Management Software (Pms) Milano

Account Manager & Technical Support Pms – Freedhome Property Management Software (Pms)
Milano
Lombardia, Milano

About UsGlobally, it can take up to two months to secure a long-term tenant, and managing a vacation rental can demand up to 40 hours per week.

Yet, tenant delinquency rates remain shockingly high at 7%.

This is one of the reasons why over 160 million properties worldwide remain vacant.

Renting out a property should be a great opportunity for landlords, but all too often, it turns into a headache. At FreedHome, we've cracked the code: our all-in-one platform transforms any property into a source of guaranteed, hassle-free income with just a few clicks.

Our mission is to simplify the rental process worldwide, empowering local professionals with a B2B marketplace that brings in new clients and automates their work. Our vision is to turn each property into a risk-free and liquid asset class. With prestigious partners like Bocconi University, Cassa Depositi e Prestiti (CDP), Nova Capital, and COIMA, FreedHome has already helped over 10, 000 homeowners across 50 Italian cities, and our franchise network includes more than 1, 500 property managers nationwide. Your MissionWe're looking for a Technical Support & Account Manager for our B2B Clients (Property Managers) to use at their best our Platform and Property Management Software (PMS - the latter built on Avantio technology). This role combines technical support with account management, ensuring customer satisfaction by solving potential issues arising from the day-to-day usage of our suite of tools (PMS, Revenue Manager, FreedhomePay), while driving revenue through upselling.

You'll be the go-to person for clients, from resolving technical issues to nurturing long-term relationships and identifying opportunities for growth. Your mission is not just to troubleshoot but to ensure that every property manager using FreedHome's platform gets the maximum benefit from our services.

You'll have the opportunity to increase revenue from each account and earn performance-based bonuses. You'll report directly to the CEO and Head of Business Development while enjoying a high degree of independence. Responsibilities of the roleTechnical Support:Provide timely technical support via our ticketing system, email, and calls to alerts and technical issues in real-time. Assist clients with product setup and participate in product demo and training. Regularly gather feedback to help improve our platform. Collaborate with the development team to address customer complaints and issues. Account Management & Commercial Responsibilities:Act as the main client contact, ensuring satisfaction and providing proactive account insights. Facilitate smooth onboarding and regular check-ins to maximize tool usage and strengthen relationships. Identify upsell opportunities for FreedHome products (such as Client Matching, PMS, Revenue Management, FreedhomePay) and achieve monthly targets, with uncapped performance-based bonuses. Collaborate with internal teams to address needs and drive growth. Requirements & QualificationsProven Technical Experience: Experience with Avantio or similar Property Management Software (PMS) is required. Customer-Focused Mindset: Skilled in managing accounts and ensuring high levels of client satisfaction. Results-Oriented & Proactive: Strong focus on execution, goal achievement, and taking initiative to drive progress. Business-Minded with a Sense of Ownership: Understands business objectives, takes responsibility for results, and aligns efforts to create impact. Curious & Outgoing: Eager to learn, ask questions, and build strong relationships with stakeholders. Strong Communication Skills: Able to explain technical issues clearly and concisely. Tech-Savvy & Quick Learner: Comfortable with multitasking in a fast-paced environment. Collaborative Team Player: Works well in a team and contributes to a positive work environment. Fluency in Italian and English: Both spoken and written; additional language skills, especially Spanish, are a plus. OpportunityJoin one of Italy's fastest-growing PropTech startups, where you can achieve both personal and professional growth while reaching new milestones.

Here's what we offer:Competitive Compensation: A base salary tailored to your experience, complemented by an uncapped bonus structure—designed to reward ambition and exceptional results. Long-term Stability: A permanent contract with the opportunity to earn stock options after a successful trial period. Career Advancement: Potential to grow into the role of Global Head of Account Management & Technical Support as we expand. Flexibility: Smart working options after the initial training, with a focus on teamwork and collaboration. Professional Growth: Access to continuous training and development programs in a dynamic, high-growth environment. Team Culture: Join a tech-savvy, fast-paced international team that values innovation and collaboration, and celebrates wins togetherCreative Freedom: Enjoy an open company culture where your ideas are heard, and you have the freedom to make an impact. Unique Experience: Be part of a scale-up that's reshaping the PropTech landscape in Italy. Our ValuesWe innovate to simplify life and focus on what matters most. We keep it simple: bold ambitions, straightforward solutions. We care about people. We strive to make renting fair, fast, and accessible. We raise the bar: breaking down barriers, working smart, and lifting each other up. We challenge the status quo and care about doing business with integrity. How to ApplyWe take recruitment seriously, so please review everything carefully to ensure this role is the right fit for you.

Visit our website and explore international media to better understand FreedHome's mission.

You can apply in Italian if you prefer. To apply, fill out this form: https://bit. ly/apply_freedhomeWe look forward to getting to know you