Account Manager Milano

Account Manager
Milano
Lombardia, Milano

Extensive experience in account management, sales, management consulting, or roles with similarly broad scope

- Strong business acumen, as well as communication and negotiation skills

- Proven quantitative analytical capability and project management skills in addition to being customer focused, excellent attention to detail and able to effectively prioritize and multi-task

- Familiarity with Excel and knowledge of databases or CRM tools (e. g. Salesforce)

Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Key Account Manager for Italy. We are looking for an account manager who will be excited by working in a new start-up environment and will have familiarity with leading B2B sales generation working with both large customers.

The successful Account Manager will be comfortable navigating ambiguity and operating in a start-up environment. You will have experience developing relationships across a diverse customer base, drive commercial growth for the business and work effectively with functional areas such as Business, Operations, Procurement, Finance, and IT and has a proven track record of meeting and exceeding program goals and revenue targets.

Key job responsibilities

- Own strategy and commercial growth for customers

- Drive revenue, adoption, and market segment share for our product with key prioritization and identified trade-offs

- Earn trust of customers (shippers) and recommend product solutions that fit their business needs meeting exceeding targets for customer and/or feature spend adoption

- Measure performance, articulate root-cause analysis, and link to specific improvement areas

- Relay market needs and requirements back to internal Amazon teams

- Analyze current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance

- Drive and accelerate spend adoption through advising customers on best practices for using our product

- Assess program risks, anticipate challenges, and provide escalation management when necessary

This role will be based in Milan with possible moderate travel (maximum 25%).

Milan, MI, ITA

- Demonstrated experience in helping to develop others on your team and scaling best practices

- Entrepreneurial background with proven ability to deal with ambiguity, pivot quickly, adapt to new processes and drive local initiatives