Account Manager Milano

Account Manager
Milano
Lombardia, Milano

Rakuten was founded in 1997 and is the world's first successful merchant-focused e-commerce marketplace.

Rakuten now encompasses over 70 businesses worldwide spanning e-commerce, digital content, communications and fintech that reach more than 1 billion members around the globe.

You may have seen our logo as sponsors, on the jerseys of FC Barcelona or The Golden State Warriors who won the 2017 NBA Championship or that we were awarded Gold at The Best in Biz Awards for being the best Large Company to work at in 2021.

Rakuten Advertising is the marketing and advertising arm of Rakuten, focused on helping the world's leading brands find new customers and maximise the returns from their advertising budgets.

A new opportunity has arisen for an Account Manager to be a part of our rapidly growing Italian business arm, based in Milan.

KEY RESPONSIBILITIES

Client management

- Managing a portfolio of clients

- Ramp up new clients quickly and efficiently - meet requirements and set clear expectations

- Ensure that clients are managed profitably - give strategic advice to support their growth plans

- Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information

- Retain existing clients and manage dispute resolution

- Work with dedicated Manager to manage overall client experience

- Perform delivery of client strategy in regular Account Review face-to-face presentations

- Learning, understanding and advising clients on how to use our technology

Administrative

- Regularly review contracts to understand contracts and billing mechanisms

- Troubleshoot client's technical issues, and file support tech tickets on their behalf if needed

- Owning revenue and forecasting for own client portfolio

- Maintain documentation of client performance and activities in internal systems

Collaboration

- Work closely with UK/US/AUS/EU internal counterparts to lead affiliate initiatives across territories

- Work closely with publisher services to identify partnership opportunities to grow our business

- Working closely with Analytics' team to help interpret data and build more effective strategies

- Work with other channel counterparts to provide full Rakuten Marketing experience to clients

- Plan communication activities for your account's campaigns, alongside MarCom team

- Developing, maintaining, and extending relationships internally and externally

- Taking on 1-3 internal projects per year

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical

- 3+ years of digital marketing experience including client service (agency, client or consulting)

- BA degree in a Marketing field preferred

- Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint

- Experience in strong client relationships, reinforced by building trust, advising and upselling

- Good project management skills

- Web literate (tracking analytics and methods)

Personal effectiveness

- Highly organised, self-motivated, good time-management, able to prioritise

- Think creatively, has a problem-solving approach and uses professional judgment

- Proactive - continually looking for ways to grow and improve within own role

- Work well under pressure and to tight deadlines

- Inquisitive approach to continuously learning on the job

Communication

- Strong customer services skills: Negotiation, diplomacy, able to translate client requirements

- into technical specifications

- Excellent written and verbal communication

- Confident interpersonal skills

Results focus

- Detail-orientated

- Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.

- Proof that you can set and surpass KPI targets

Teamwork

- Reliable and able to work independently on targets

- A real team player that is able to integrate and work closely with an enthusiastic team

Understanding of business

- Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing

We believe that our differences make us stronger and that all voices should be heard and valued across our community.

We embrace diversity and strive to instill our internal and external brand with our founding Shugi principles.

Through our volunteer activities and relationships we empower the world to advance social innovation, societal sustainability and humanitarian efforts.

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