Account Manager (English Speaker), Amazon Business Milano

Account Manager (English Speaker), Amazon Business
Milano
Lombardia, Milano

Account Manager (English Speaker), Amazon Business Job ID: 2835777 | Amazon /Slovakia/ s. r. o. Customers rely on Amazon for convenient access to millions of products delivered right to their doorstep. The Amazon Business team is focused on re-imagining that experience to fit the specific needs of businesses and public organizations. Come be a part of a rapidly expanding $35 billion global business. Amazon Business helps millions of customers worldwide—from small businesses, schools, hospitals, non-profit organizations, and government agencies, to large enterprises with global operations—reshape their procurement with cost and time savings, greater productivity, and insightful purchasing analytics. B2B procurement is going through a digital transformation, and as an Account Manager you will lead this change for customers with our innovative Amazon Business solution. We are looking for a candidate to join our team of Account Managers supporting the English-speaking market. The Account Managers will support Amazon Business customers by assisting individuals to become Amazon Business customers and by supporting customers in their journey through blockers removal and collecting voice of customers to support in continuously improve our solution. As this team is the first touch to the customer, bar-raising professionalism and problem-solving skills are a must. A successful candidate will have the ability to pivot quickly as this team will need to master current processes and develop new ones to better serve our internal and external customers. To be successful in this role, you will use your knowledge and passion of the B2B world to help customers grow manage efficiently their procurement, as well as develop new business opportunities. Roles and Responsibilities Propose new services or features to our customers to build joint business plans with Amazon. Optimize your customers' portfolio, their spending growth and operational efficiency with Amazon Business. Demonstrate natural curiosity to learn a variety of internal business tools, programs and processes to identify the right business opportunities while delivering excellent customer experience. Conduct deep-dives to identify new growth opportunities for our customers and automate processes for better purchasing partner experience. Partner with EU Sales team and Product Management teams to provide customer perspective as well as customer-driven product improvement ideas. Take ownership of impactful business driven projects by engaging with internal business stakeholders to dictate the direction of various programs. Benefits We foster a respectful, flexible and inclusive environment for every teammate, with equal opportunities for professional growth. We provide access to a global learning library (self-learning, virtual webinars, LinkedIn Learning) and a dedicated mentorship program to continuously learn and develop new skills. We provide an extensive onboarding program and continuous learning sessions, including an off-site training in the first month in one of the European countries where Amazon Business is present. We give the opportunity to work in a fast-growing team with unique opportunities to develop your skills in additional areas of interest: territory management, automation and development of new processes, project management, data analysis. Through our Fun Officer, we hold periodic sporting and social events that all employees can get involved in. We work Monday to Friday and we offer flexible working hours which allow people to come earlier or finish later, helping to improve work-life balance. We work in a modern and friendly workspace with games floor, stand-up desks, chill-out areas, massage room, brainstorming corners. Base pay for this position starts from EUR 1, 750 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development. About the team Based in Bratislava, our Amazon Business team mission is to lead our customers (clients purchasing across all Amazon Business EU marketplaces) to mutual success by guiding them, building trust and passionately challenging ourselves as well as the status quo. The successful candidate will join a young and dynamic department covering 5 EU markets in a multi-cultural environment. Our leadership team is committed to creating a positive team culture, with focus on individual strengths and team development. We do this through 1 on 1 discussions, individual career growth planning, role scope assessments and providing opportunity for stretch assignments and projects. BASIC QUALIFICATIONS English language required Basic use of MS Office Suite, CRMs (e. g. Salesforce.com) and other systems PREFERRED QUALIFICATIONS BA/BS required B2B experience German, French, Italian or Spanish language knowledge is a plus Active listener and effective communicator Willingness to roll up their sleeves Excellent communication skills, ability to communicate effectively across all levels with internal and external stakeholders Ability to work in a fast-paced environment, multi-tasked, high-energy environment where continuous innovation is required Exceptional and effective verbal and written communication skills combined with outstanding attention to detail and organizational skills Ability to work independently, as well as part of a team, on multiple projects Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon. jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: October 15, 2024 (Updated 5 days ago) Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age. J-18808-Ljbffr