Account Manager - Europe Milano

Account Manager - Europe
Milano
Lombardia, Milano

Emsi Burning Glass is a global leader in labor market insights with headquarters in Moscow (ID) and

Boston (MA) and offices in the United Kingdom, Europe, and India.

We work with partners across six

continents to help drive economic prosperity by solving a variety of problems in three key sectors:

education, community, and corporate.

Emsi Burning Glass is looking for a dynamic client success professional to support our rapidly growing

bring a mix of commercial and customer support skill, technical know-how and a can-do approach to

of ownership and is interested in making a significant impact, excels in a fast paced, ever-changing

environment; and is looking to deliver sustainable outcomes that continue to propel our exciting

growth.

This position is based in our Milan, Italy office but we will consider remote Europe options.

Sounds exciting right?

Well it is!

!

**Primary Responsibilities

- Account Management: Manage customer accounts and identify opportunities for growth.

- Relationship Management: Responsible for overall ownership of the client relationship including pre-sales, onboarding, training, support, and retention.

- Customer Voice: Acting as the voice of the customer you will seek to understand customer problems and work closely with the other colleagues working in the APAC region, and colleagues in product, research, sales, and marketing to develop the right solutions for the market.

- Customer Success: You will also provide frontline, technical support and training to ensure users are well equipped to maximize the use and value derived from our tools and services.

Content creation in the form of webinars, training materials, and case studies will also be an important part of this role.

Your work should result in client satisfaction, retention, and growth.

**Qualities for Success

- Self-starter, able to establish own priorities, and drive to desired outcomes.

- A commercial mindset, comfortable with balancing revenue targets with a real sense of customer focus, representing our customers' best interests across different functions.

- Ability to comfortably and proactively engage customers, especially those at a senior strategic level, as well as those who are expert users of other quantitative data and those who are new to using data in their work.

- Excellent interpersonal skills, with an ability to make connections, network, influence and inspire.

- Excellent written, and verbal communication skills, with ability to professionally interact and convey complex information with a wide variety of stakeholders.

- Demonstrated success in a highly collaborative, global environment, with a track record of measurable business impact and operating within a matrix environment.

- Ability to work well independently but also as part of a team distributed across multiple geographies (UK, Italy, Canada and NZ).

- Able to make decisions that are compatible with goals and priorities; determine significance of all pros/cons and the likelihood of success.

- A clear appreciation for the key areas that can be influenced by insights from the labour market to meet our customers' own mission and purpose.

- Ability to work in detail as well as grasp the bigger picture.

- Experience working with and supporting SAAS tools

- Proficient understanding of business technology tools including Google Suite, Microsoft Office

- Suite, project management, expense reporting, and additional tools as needed.

**Education and Experience

- Bachelor's degree and 6+ years' experience in a related field or a combination of educational and experience that provides the applicant with the desired skills, knowledge, and ability required to perform the job.

- At least 3 years' working with or within comparable core market segments of higher education and/or public sector space.

- Experience in using quantitative data analysis, tools and techniques to understand and improve performance.

- Experience of managing relationships within large, complex organizations.

- Experience of creating training materials and other supporting media, e. g. , webinars.

**Physical Requirements

- The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

- While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer, a telephone, and keyboard reach.

- Specific vision abilities required by this job include close vision requirements due to the computer work.

- Light to moderate lifting is required.

- Regular, predictable attendance is required.

- The work environment characteristics described are what is encountered while performing the essential functions of this job.

- Moderate noise (i. e. , business office with computers, phones, printers, light traffic).

- Ability to work in confined areas.

- Ability to sit at a computer terminal for an extended period.

- Reasonable accommoda