Account Manager Team Lead - Longtail (They/She/He) Milano

Account Manager Team Lead - Longtail (They/She/He)
Milano
Lombardia, Milano

About Glovo**:

We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia.

With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of livesall while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture.

We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

**Your work-life opportunity**:

The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market.

How are we doing this?

By paying attention to small details.

Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivers their products in less than 60 mins.

As an Account Management Team Lead, you will play a key role in the Glovo Partner Operations team.

**Be a part of a team where you will**:

- Lead, train and build a high performance Account management team.

- Help your team draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling).

- Improve Glovo's revenue through commission renegotiation and selling assets plans.

- Assure your team support, guide and upsell our products and services with Glovo's partners through consistent and proactive communication, identifying their needs and building engagement

- Evaluate, follow up and build reports of your team's portfolio and KPIs periodically.

Take actions to reach your goals and company OKRs.

- Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)

**You have**:

- At least 3 years of experience in high-performance account management.

Previous work experience in a startup / high-demanding environment is preferred.

- Team leadership skills and experience, at least 1 year.

- Strong commercial and interpersonal skills.

- Strong analytical skills.

- Highly motivated, results-driven, strategic thinker, with strong leadership and business fundamentals.

- Strong communication abilities with ability to influence and drive change.

- Understand and contribute to the country's strategy and P&L.

- Effective English written and communication skills.

- Salesforce experience.

- An empathetic, inclusive and curious attitude.

**Main KPIs **(% team achievement of the following Kpis)**:

- % promo paid by partner

- Achieve other revenues from selling assets / Monetization / Promotions

- Conversion rate and team productivity

- Partner growth GMV and Orders

**Main areas of contact**:

- HQ AM Longtail team

- Longtail local team: Acquisition and Partners support

- Marketing local team

- Partner support and content

**Experience our Glovo Life benefits**:

- Enticing equity plan (if applicable)

- Top-notch private health insurance

- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!

- Flexible time off (take the time you need) and hybrid working model (own your time)

- Enhanced parental leave including nursery support!

- Online therapy and wellbeing benefit

- External learning budget

**What you'll find when working at Glovo**:

- Gas: Driven to deliver quality results quickly

- Good Vibes: Bring positivity and communicate openly

- Stay Humble: Self-aware and open to learning

- Care: Uplift people and the planet

- Glownership: Act as proud owners

- High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you!

Wanna take a peek into what it's like to work at Glovo?

Follow us on Instagram and like us on Facebook!