Account Support Sr Analyst Milano

Account Support Sr Analyst
Milano
Lombardia, Milano

Account Support SR Analyst

- Location: Milan

- Grade: 11

Our Customer Success Managers:

- Proactively engage with customers to understand their needs, challenges, and objectives. -

- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership.

From onboarding through the full customer lifecycle-

- Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. -

- Work closely with customers to create and execute a successful plan that aligns with their business objectives and maximizes the value they receive from our solutions. -

- Act as a customer advocate within the company, representing their feedback and needs to relevant teams. -

- Ensure timely resolution of customer issues, working closely across NCR teams. -

- Provide education and resources to customers to enable them to effectively use our products/services. - Minimum Qualifications:

- 1+ years of professional experience in a Customer Success, Account Management, or Project Management role, -

- Enthusiasm NCR's mission and eagerness to become a part of our collaborative, friendly, and dynamic team-

- Detail-oriented with strong analytical, writing, and communication skills-

- Must be able to develop and grow relationships with customers-

- Experience working with full lifecycle of customer success-

- Fluency in written and spoken English (at least B1 level)