Addett Servizi Generali Milano

Addett Servizi Generali
Milano
Lombardia, Milano

JLL supports the Whole You, personally and professionally.

Il ruolo prevede la gestione e il coordinamento delle attività di manutenzione delle strutture, il monitoraggio dei sistemi di ticketing, la collaborazione con fornitori esterni, la risoluzione di problemi operativi e il supporto a eventi, garantendo la soddisfazione del cliente e la conformità delle procedure. Full job description

We're JLL — a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a? workforce of over 100, 000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global? Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our? purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces? and sustainable real estate solutions for our clients, our people and our communities. ?

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're? honoured? to be recognized with awards for our? success by organizations both globally and locally. ?

What the job involves

Work with the onsite facilities team to ensure planned preventative and reactive tasks are completed.

Organize site PPM and coordinate vendor visits and verification of performed works.

Track daily client and JLL ticketing system and keep updated.

Follow-up and track remedial works.

Work with the internal Task system to keep track of all requested Facilities work and close out actions according to SLAs.

Seek to continuously improve processes, systems and overall client satisfaction.

Obtain quotes for repairs that are done by external companies and update them in the finance tracker.

Track all intervention and paperwork. This is to be done both electronically and physically.

Provide weekly and monthly reports.

Quality and sense check all vendors are compliant and documentation is logged accordingly.

Daily check of the BMS of the office.

Daily site inspections of the office

Resolve facilities-related problems with conference rooms, interior furnishings, fixtures and equipment.

Perform fabric related repairs including handyman repairs, building of items required within the office, painting works.

Carry out quality audits office including furniture and equipment on a regular basis, logging all issues and ensuring actions are completed on time.

Provide support for meetings and conference room repairs, bathroom repairs, MK and restaurant repairs.

Act collaboratively to solve problems and resolve spontaneous and unique situations with - professionalism and service orientation.

Ensure completion of daily checks and delivery of committed services and overall client satisfaction, demonstrate responsiveness and creativity in finding solutions for service delivery.

Ensure appropriate follow up with customers and vendors.

Provides support for the wider facilities and events team in terms of updating tasks/supporting vendors, event setup.

Work as part overall FM team on facilities related tasks including first line fix, post room support, events support, replacement of light bulbs and manual handling.

Regularly work with external contractors, e. g. , M&E contractor, cleaning, AV, fit out contractors

Support wider events team in terms of set ups/screens/props etc

Ad hoc duties from time to time to support the rest of the facilities team.

Skills & Experience

Experience in a hands-on role working within an events or facilities environment.

Technical qualification or trade essential, manual handling training essential.

Outstanding customer service skills and orientation

Ability to maintain professionalism at all times under stressful situations.

Ability to multitask and work without direct supervision

Proficient in MS Office and possess excellent written and verbal communication and people skills.

English proficiency

Previous experience of working in a fast-paced, multi-national environment

Green thinking mentality.

Proactive and hands on mentality

**What you can expect from us**:

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. ?

We can't wait to see where your ambitions take you at JLL.

LI-FT1

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

- We're JLL—a leading professional services