Addetto Al Customer Service - Roma Railway Lazio

Addetto Al Customer Service - Roma Railway
Roma
Lazio, Lazio

Job title / Reporting to**:

The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager

**Job purpose**:

The primary goal for a CSR Prom is to provide excellent customer service experience.

This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.

**Key-result areas**:

- Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.

- Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction.

- Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location.

- Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park.

- Maximize profit by offering services and ancillary products to Customers.

**Educational Background**:

High School Graduation or University education.

Professional Experience:Previous sales and customer service experience.

**Knowledge**:

- Fluent Level of English (+ second language)

- Microsoft Office

- Full Driving License

**Skills & Competencies**:

- Excellent organizational and time management skills

- To be proactive

- Problem solving

- Effective Communication

- Ability to work well as a team with 100% customer focus

- Selling proposition

- Ability to work in a fast work environment with a variety of tasks

- Ability to demonstrate professionalism, enthusiasm, and outstanding communication

- Enthusiastic, flexible and positive attitude towards selling.

- Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures.

- Flexibility to work days, nights, weekends and on bank holidays