Addetto Back Office Customer Service Milano

Addetto Back Office Customer Service
Milano
Lombardia, Milano

Wonderbox is the European specialist in giftboxes and in the leisure activities sales on Internet. With nearly 600 employees and a turnover of 350 million euros, our products are distributed in France, Spain, Italy, Belgium, Switzerland, the Netherlands, Portugal, Denmark, Sweden, Norway and the USA.

Our mission? Make our customers' dreams come true and offer them original gift solutions in the world of leisure (wellness, gastronomy, sports and holidays).

As part of the Wonderbox team, you'll be pleased to work with talented, motivated and dynamic colleagues in a constantly evolving environment. You'll have the opportunity to progress within a fast-growing international company with a strong corporate culture.

Job Description:

Respond to customer inquiries through various communication channels. Assist customers in troubleshooting issues and providing solutions. Escalate complex problems to the relevant departments for resolution. Maintain accurate customer records and interaction details. Collect customer feedback to support process improvement efforts, while also monitoring RSS feeds and tracking marketplace performance.

Your Profile:

Fungere da tramite tra l'azienda ed il cliente ed assistere il team customer care fornendo un supporto tecnico - gestionale ottimale per risolvere le problematiche e gestire correttamente reclami e lamentele

Are you ambitious? Do you want to work in a growing company, take up new challenges and become a Dream Maker yourself? Then come and join the Wonderbox adventure and join a dynamic, passionate team that's enjoying international success!

About Us

- Joining the Wonder Adventure means joining a European leader in gift solutions offering key-in-hands experiences in the world of sports, well-being, gastronomy and holidays. - With nearly 600 employees and a turnover of 350 million euros, our products are distributed in France, Spain, Italy, Belgium, Switzerland, the Netherlands, Portugal, Denmark, Sweden, Norway, USA and Canada. - Wonderbox continues its strong growth with the ambition of always being at the edge of innovation in the leisure and gift markets.