Addetto Back Office Customer Service - Milano Milano

Addetto Back Office Customer Service - Milano
Milano
Lombardia, Milano

Compiti - Rispondere alle richieste dei clienti attraverso diversi canali di comunicazione.

- Assistere i clienti nella risoluzione dei problemi e fornire soluzioni.

- Inoltrare problemi complessi ai dipartimenti appropriati per la risoluzione.

- Mantenere i record dei clienti e i dettagli delle interazioni.

- Raccogli il feedback dei clienti per supportare gli sforzi di miglioramento dei processi, monitorando i feed RSS e monitorando le prestazioni del marketplace.

Requisiti Fungere da tramite tra l'azienda ed il cliente ed assistere il team customer care fornendo un supporto tecnico – gestionale ottimale per risolvere le problematiche e gestire correttamente reclami e lamentele.

Wonderbox is the European market leader in gift boxes and the specialist in sales of leisure activities.

With almost 450 employees and a turnover of 250 million euros, our products are distributed in France, Spain, Italy, Belgium, Switzerland, the Netherlands, Portugal, Denmark, Sweden, Norway and the United States.

Our mission make our customers' dreams come true and offer them original solutions with gifts in the world of leisure (wellness, gastronomy, sports and stays).

By joining the Wonderbox team, you will have the pleasure of working with talented, motivated and dynamic colleagues in a constantly evolving environment.

You will have the opportunity to progress in a company that is developing rapidly at an international level and with a true corporate culture.

You are ambitious You want to work in a growing company, face challenges and become a dream maker yourself Join the Wonderbox adventure and become part of a dynamic, passionate and internationally successful team!