Addetto Customer Care Aviazione Privata Verona

Addetto Customer Care Aviazione Privata
Verona
Veneto, Verona

DEPARTMENT: OPERATIONS

CONTRACT TYPE: FULL-TIME

JOB LOCATION: VERONA, ITALY | ON-SITE

At Venicejets we're passionate about providing exceptional private aviation experiences.

We value **determination**, **excellence**, and a **hands-on approach** and are looking for people who share these values to join us.

**Job Profile

The Flight Experience Coordinator is key to delivering outstanding service quality, managing post-booking operations, and meeting the needs of Italian and international high-end clients to boost satisfaction and to ensure seamless communication among clients, providers and aircraft operators.

The role is ideal for a person who finds pride and is passionate about delivering the highest level of care and enjoys to face new challenges everyday.

It's not just a job but a mission to enhance the customer experience, reflecting Venicejets' ambition to set the standard for private flights in Europe.

**We offer**:

- Base salary starting from EUR 26'000, 00 plus performance bonuses.

- Comprehensive training program.

- Career development opportunities in a fast-paced industry.

- Attendance at industry events

- Support for personal and professional growth.

- MacBook and iPhone for professional use.

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**Key Responsibilities**:

- Supervise and coordinate flight arrangements post-booking.

- Monitor flight status, weather conditions, and airport logistics to ensure smooth operations.

- Handle customer inquiries and requests with a focus on personalised service.

- Coordinate catering requests and manage additional service bookings such as transfers.

- Manage flight documentation with meticulous attention to detail.

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- High-school diploma is required.

- Recent completion of a Bachelor's or Master's degree in Business, Aviation, Engineering, Economics or Hospitality is preferred.

- Excellent communication skills in English and Italian (additional languages are a plus).

- Computer skills (Mac software, internet literacy).

- Problem-solving skills and ability to handle challenging situations with positive attitude.

- No prior aviation experience necessary.

- EU citizenship or valid Italian work permit is mandatory.

**Location & Working hours**:

- Venicejets' HQ in the hearth of Verona.

- Work in a fast-paced and dynamic environment.

- Monday to Friday 09:30-18:30 (with 1 hr lunch break)

- Full-time, permanent contract

**Job Types**: Full-time, Permanent

**Salary**: From €26, 000. 00 per year

Application Question(s):

- Do you have any questions for us?

- Why would you like to work at Venicejets?

**Language**:

- English (required)

- Italian (required)