Admin & Customer Service Analyst - Part Time Milano

Admin & Customer Service Analyst - Part Time
Milano
Lombardia, Milano

Are you a detail-oriented and customer-focused professional looking for a part-time role?

We are seeking an Admin & Customer Service Analyst to join our team in Italy.

In this role, you will provide essential administrative support and ensure exceptional customer service.

This is a remote position with a 50% part-time commitment, perfect for those seeking a flexible work arrangement.

**Key Responsibilities**:Administration**:

- Check and record customer payments.

- Support in preparing documents for public tenders.

- Assist with debt collection.

- Perform back-office and front-office activities.

**Customer Service**:

- Respond to customer comments, suggestions, complaints, and problems to ensure satisfaction.

- Provide customers with information on company policies and procedures.

- Investigate and forward complex complaints.

- Assist customers with returns, exchanges, or refund requests and issue credit notes.

- Input new customer master data into ERP systems.

**Minimum Requirements**:

- Previous experience in customer service roles (preferred).

- Proficiency in Excel.

- Basic knowledge of the English language.

- High school diploma or equivalent.

- Excellent verbal and written communication skills.

- Ability to handle customer interactions in a courteous, professional, and empathetic manner.

- Active listening skills to understand customers' needs and concerns.

- Problem-solving orientation to resolve customer requests or problems quickly and effectively.