After Sales & Delivery Manager Milano

After Sales & Delivery Manager
Milano
Lombardia, Milano

Location: Milan, Italy

On-board time: ASAP

**About us**:

We are a technology company, driven by the passion to create the ultimate products, with smart terminals and intelligent services at its core. Founded over 20 years ago, with headquarters in Dongguan, China, we are proud to say that we still have over 80-percent of employees working in R&D, as part of our proprietary research and development system. By now, we have over 300 million active users worldwide, and we are ranked 5th in global market share.

**One dream. One team

Holding a firm belief in creating the vivo culture in Europe, we are proud to say that our team is courageous, ambitious, authentic and multicultural with 15 nationalities and growing. We celebrate each nationalities' special day. At vivo, we make sure your voice is heard, and your culture is respected.

At vivo, we commit ourselves to one thing, do the right things and do things right. We support openness and authenticity, promote self-reflection and continuous learning, we thrive to provide a working environment where our talents can perform at their peak.

**In a few words

Vivo isn't just seeking a professional partner as Delivery and After-Sales Services; we're also looking for a dynamic, multi-generational team that collaborates across generations. We're committed to nurturing future leaders and believe that each partner is key to our success.

**Your healthy routine

You will be fully responsible for the entire Delivery and After-Sales Service.

**Your Challenges**:

- Delivery and scheduling the delivery process, including defining project scope, milestone and timelines.

- Managing the budget and resources of the delivery, including allocating task to team members and ensuring that the project stays on track.

- Identifying and managing risks to the delivery, including developing contingency plans to mitigate potential issues.

- Communicating with stakeholders, including team members, clients, Delivery agency and other stakeholders, to ensure that everyone is informed about the progress of the delivery.

- Manage the entire VAT deposit process.

- Tracking process and making adjustment as needed to keep the delivery on track.

- Providing guidance and mentorship to team members to ensure that they have the skills and support they need to complete their tasks

- Working with clients or other stakeholders to meet their needs and expectations.

- Coordinate after sales functions including deliveries, collection and warranty claims in order to optimize customer satisfaction within budget constraints.

- Implement and maintain system and processes that will effectively eliminate error, increase response time, improve communication and record outcomes in relationto all aspect of the customer experience.

- Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales.

- Undertake employee management in order to delivery quality performance outcomes across the sales department.

- Demonstrate corporate responsibility

**Your profile includes**:

- Fluent English is a must and Chinese is a plus.

- Bachelor degree or above in a field such as computer science, electronic engineering, business, Business administration or a related discipline.

- 3 or more years of professional experience in a delivery management or project management role and experience with after sales.

- Qualification relevant to the work of after Sales/Customer Service Manager in telecommunication sector.

- Works well in a multi-functional and multi-cultural team.

- Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.

- Personal commitment to excellent customer service

- Fully proficient with Microsoft Office Suite.

**What we offer?

We work hard to ensure that every employee feels supported and encouraged to have a healthy balance between health, work and home commitments. We believe a balanced and healthy life outside of the office makes for a happier, healthier future together. That is why, apart from the opportunity to work in a real international, dynamic, and ambitious team and attracting salary package, we also offer company benefit such as meal vouchers!

At vivo, we are committed to providing equal opportunities. We value diversity and inclusion and do not discriminate against people on any basis, such as, but not limited to, religion, color, nationality, gender, sexual orientation, age, marital status or disability. We focus on doing the right thing and do things right! We look forward to hearing back from you!

**Connect with us!