After Sales & Services Specialist Ancona

After Sales & Services Specialist
Ancona
Marche, Ancona

Job Title: AFTER SALES & SERVICES SPECIALIST

Position purpose

After sales provides after-sales service support to Customers, such as the installation, maintenance and repair of the sold products.

After Sales General Duties & Responsibilities

- To write an effective after sales job description, begin by listing detailed duties, responsibilities and expectations.

- Analyze volume of repairs by store on a monthly basis

- Prospect on a day-to-day basis by phone, mail, and person to person

- Ensure customers are 100% satisfied

- Inspect all system prior to delivery and explain and demonstrate operation of all current equipment

- Make appointments for customers to have service occurring.

- Work with suppliers and OEM to ensure good pricing and service

- Work with shipyard colleagues to ensure good communication and working relationships between departments

Pre-delivery and delivery

- Technical assistance during hauling out and launching operation of yachts;

- Yachts' quality checks and performance testing after the delivery of the yachts;

- Valuing in terms of time and cost of the list of non-conformities after the first yacht inspection;

- Scouting, planning and management of subcontractors involved in repair works;

- Oversight and follow-up of the repair lists;

- Yachts' arrangement for delivery;

- Technical support for the Owners team;

Warranty related activities

- Management of warranty claims after the delivery through-out the world (EMEA, AMS, EPAC)

- Breakdown service - on-board diagnostics and repair;

- Organization, planning and oversight of warranty interventions, options' installations and maintenance services;

- Technical management of yachts during events & boat shows.

- Warehouse management for Sales and Service.

- Marina management and oversight.

**Requirements**:

- Language skills (English) written and spoken.

- SAP R/3 beneficial

- MS Office

- Yacht repair processes and warranty administration

- Market competition and economy

- Potential to become an expert in the after sales business

- Process improvement principles

Desired experience for after sales includes:

- Two or more years' experience team management in a workshop environment

- Knowledge of all aspects of yacht including evaluation and repair

- Strong analytical and problem solving skills with the ability to find solution

- Strong ability to work and communicate with other Supplier, Manufacturer, customer service and management, inside the shipyard network.

Place of work: ANCONA SuperYacht Division