After Sales Engineer Calderara di Reno

After Sales Engineer
Calderara di Reno
Emilia Romagna, Calderara di Reno

About the CompanyG. D, headquartered in Bologna, Italy, is the world's leading supplier of high-tech machineries for cigarette making and packing, filter production, other tobacco products and new generation products. Thanks to its extremely extensive machine range, G. D is the only manufacturer producing complete high-speed lines and a wide range of solutions for the tobacco industry.

G. D Headquarter with its worldwide subsidiaries and service centers provide an extensive sales and service network, always close to clients. G. D is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has operating units in 36 countries, a turnover of 2, 015 million euros in 2022 and over 8, 000 employees. About the RoleThe successful candidate will join the Sales & After Sales Department, and after a period of in-depth training on our technologies and organization, they will be responsible for:Commercial management of international customers in the RMS (regulated market solutions) division for specific areas of expertise in collaboration with Sales Area Managers and branches. Defining supply and specifications (technical consulting regarding products, technologies, production materials, and line layout definition) in cooperation with customers and internal stakeholders. Monitoring project progress from order receipt and production to on-site installation management through interaction with other company functions (Engineering, Sales, Spare Parts, Procurement, Production Planning, Field Planning, and foreign branches). Providing post-sales support and technical assistance to customers to propose solutions to enhance the performance and efficiency of installed lines. Promoting commercial solutions and providing quotations for After Sales products and services such as:Upgrade kits and backup groupsChangeover kitsRebuildingSpare partsMaintenance services and production assistanceTrainingDigital services: Remote assistance and conditions-based maintenanceWhat You Need to Be SuccessfulWe are looking for technically oriented individuals with a strong commercial attitude. Specifically, we would like to meet candidates with:Master's degree in engineering with a strong interest in technology, especially in digital services and servitization;Excellent command of the English language because you will constantly interact with stakeholders, both internal and external, from all over the world. A sheer attitude and interest in customer relationship management. Availability to travel abroad for approximately 70/80 days per year. Innate curiosity for international environments and mindsetAdditionally:The professional knowledge of any further language will be considered a strong plus. Abroad experiences, both academic and professional, will be considered a plus.