After Sales Technical Area Support Specialist Bardi

After Sales Technical Area Support Specialist
Bardi
Emilia Romagna, Bardi

We're currently recruiting for an **After Sales Technical Area Support Specialist** for an international company that offers affordable forklift trucks, warehouse equipment and spare parts to its customers across Europe, the Middle East and Africa.

**Posizione**:

This position will actively support the international network partners in solving their technical issues, developing the network's product support level, and actively educating the partners in an effort to increase the parts sales potential.

This includes the management of warranty and goodwill cases, field actions, and processing quality feedback.

The primary focus of this position will be Eastern Europe, the Middle East and Africa.

**Technical after sales support**:

- Assists the network in solving technical problems on customer trucks on-site or remotely

- Support the Service in solving and identifying product related issues and ensure qualified technical feedback to handle at 3rd level

- Warranty and goodwill handling

- Verifies the correct use and updates of the business software with the network and the means made available

- Organizes spare parts & optional equipment webinars/training to develop service sales and assists the network identifying correct spare parts

- Follow up and steer field campaigns

- Collect and evaluate product feedback

**Network support & enablement**:

- Actively nurturing the relations to the network partners

- Monitor the product support level within the network, identify improvements and educate the organization to improve the overall technical product support (e. g. , diagnostics)

- Evaluate special training needs, prepare and carry them out

- Support technical implementation of new products and projects

- Manage continuous process improvements

- Providing feedback to the internal suppliers to improve overall service level

**Requisiti**:

- Certified technician or an engineering degree

- **Fluent in written and spoken English

- Experience in customer service

- Good analytical skills

- Team player and hands-on mentality

- Organized, solution-driven and proactive

- Open, approaching, friendly and patient

- French language skills are a plus

**Altre informazioni**:

Based in Lainate (Milan) but required to travel frequently.