Aftermarket Service Business Process Owner Firenze

Aftermarket Service Business Process Owner
Firenze
Toscana, Firenze

Aftermarket Service Business Process Owner At ABB, we are dedicated to addressing global challenges.

Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

Continuous Improvement Leader

Your role and responsibilities

In this role, you will have the opportunity to own specific service business processes and lead the execution of the needed process changes.

Each day, you will define and track rollout plans and ensure user adoption, business case realization, and management support.

You will also showcase your expertise by demonstrating sound knowledge of business processes within the relevant industry and acting as an expert in realizing the business's long-term objectives.

The work model for the role is Onsite in Florence.

Relocation assistance available for this position.

You will be mainly accountable for:Listening to process user and customer feedback to identify development areas of the process, prioritizing the developments based on user and customer value, and building the business case for process changes by identifying expected benefits.

Following up the process KPIs to identify continuous improvement needs of the process.

Ensuring and supporting implementation of the process across the organization.

Facilitating business process implementation across ABB domains.

Ensuring change management, communication plans, and stakeholder management within your area of responsibility.

Driving change management by quantifying the user and customer value of the process.

Working together with Information Systems (IS) and Application Owners to ensure that the process is supported by the right applications.

Collaborating with other Service Business Process Owners to ensure process alignment.

Collaborating with relevant management to ensure buy-in for the process(es) and to drive their implementation.

Qualifications for the role Bachelor's degree is required with 6+ years of related experience or other combination of education and experience, i. e. , Associate's degree and 8 years, or High School diploma and 10 years' experience.

Strong working knowledge of ERP systems, SAP experience required in SD, PP, MM modules.

Experience with SAP S4 HANA preferred.

Proven track record of performing project lead and/or change management role for mid to large size projects.

Willingness to travel occasionally as per business needs - 10% to 20% max.

Project management experience.

Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations.

The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime, and deliver new levels of operational and sustainable efficiency.

We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We value people from different backgrounds.

Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe.

#MyABBStory We look forward to receiving your application. #J-18808-Ljbffr