Aftermarket Technical Support BOLOGNA

Aftermarket Technical Support
Bologna
Emilia Romagna, BOLOGNA

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Passionate people create exceptional things Did you know that the solutions we develop are a key part of most industries?

Electronics, medical research, renewable energy, food production, infrastructure, and many more.

We´re everywhere!

Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning.

Interested in being part of our team?

Join us on our journey for a better tomorrow.

Looking for a challenge in a very international business?

Interested in working in a dynamic environment for one of the youngest and most digital divisions of CT?

What about working at one of the biggest Customer Centers of the Professional Air Division?

Then FIAC is the right place for you!

FIAC is a Customer Center whose main mission, in the Professional Air Division, is to develop the PAD business almost worldwide.

The territory includes Europe, the Middle East, North Africa, North America, Latin America (excluding Brazil), Eastern Europe, Great Britain, Nordics, and Baltic countries, the Balkan region, South Asia, South East Asia, and a few other countries.

Mission The successful candidate will have aftermarket technical support responsibility by handling the requests for technical support and warranty evaluation received from service dealers and customers.

This position reports to the CTS Business Line Manager and will work in close cooperation with the equipment sales team.

Provide remote technical support and organize training for customers and service dealers in relation to specific products, with a special focus on connectivity and advanced services.

Become the internal technical reference for advanced services to support sales and other colleagues of the technical team.

Check constantly bulletins and the technical documentation related to the products in our portfolio.

Handle through dedicated tools the requests for technical support, certifications, and documentation raised by customers.

Keep customers updated about the actions required.

Handle warranty requests, following the whole approval/rejection cycle, checking invoices and reports to the Product Company through the dedicated tools.

Work with quality support to report any technical issues to the product company.

Maintain a constant relationship with the Product Companies and specifically with technical support.

Support colleagues whenever possible in relation to the area of competence.

Occasional travel to customer sites and workshops/offices.

What we expect of you?

Experience requirements Experience in compressed air technology or related products will be a strong plus.

Knowledge about the industrial environment.

Proven strong experience in technical support on industrial equipment, especially with connected equipment.

Technical expertise, combining mechanical, electronic, and electrical components.

Customer-oriented and reliable.

Excellent communication skills to work at all levels within an organization.

Knowledge Fluent in English and Italian mandatory; other languages will be an advantage.

Willing to travel to visit domestic and international customers and conduct training at their sites.

Strong PC skills with MS Office, Excel, and Outlook.

Knowledge about PLCs and Inverters will be a plus.

Living in Bologna or nearby is required as more than 50% of the time will be in the office.

What you can expect from us?

A friendly, family-like atmosphere.

Plenty of opportunities to grow and develop.

A culture known for respectful interaction, ethical behavior, and integrity.

Access to global job opportunities, as part of the Atlas Copco Group.

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