Aftermarket Technical Support BOLOGNA

Aftermarket Technical Support
Bologna
Emilia Romagna, BOLOGNA

AFTERMARKET TECHNICAL SUPPORT

- The Role:_

**Mission

**Job description

- Provide remote technical support and organize trainings for customers and service dealers and in relation to specific products

- Check constantly bulletins and the technical documentation related to the products part of our portfolio

- Handle through dedicated tools the requests of technical support, certifications and documentation raised by customers

- Keep customers updated about the actions required

- Handle warranty requests, following the whole approval/rejection cycle, checking invoices and reports to Product Company through the dedicated tools

- Work with quality support to report eventual technical issues to the product company

- Keep a constant relationship with the Product Companies and specifically with technical support

- Support colleagues whenever possible in relation to the area of competence

- Occasional travel to customer sites and workshops / offices

- What we expect from you:_

**Experience requirements

- Know-how about industrial environment

- Proven experience in maintenance services on industrial equipment

- Customer orientated and reliable

- Technical expertise, combining mechanical and electrical components

- Excellent communication skills to work at all levels within an organization

- Experience in compressed air technology or related products will be an asset

**Knowledge

- Fluent in English (other language will be an advantage)

- Strong PC skills with MS Office, Excel, and Outlook

- Knowledge about PLCs and Inverters will be a plus

- Driving license

- What you can expect from us:_

- A friendly, family-like atmosphere

- Plenty of opportunities to grow and develop

- A culture known for respectful interaction, ethical behavior, and integrity

- Access to global job opportunities, as part of the Atlas Copco Group

**Job location

Casalecchio di Reno (Bologna), Italy.

**Company presentation

You will join Fiac Professional Air Compressors Srl, based in Casalecchio di Reno, Bologna area (Italy).

Fiac is a Customer Center part of the Professional Air Division of Atlas Copco Group.

Professional Air Division is responsible for the piston compressor technology and the professional market for the Atlas Copco group and has 6 operation entities, Bologna, Turin, Germany, Brazil, China and USA.

Start a journey of endless opportunities.

At Atlas Copco we believe in challenging the status quo, always looking for a better way.

Our leading-edge technology and great ideas enable us to innovate for the future.

We believe that passionate people make it happen.

You are a brand ambassador and our face towards our customers.

With us you drive your own professional journey and you are empowered to act.

We offer a wide range of interesting job roles and many opportunities to grow.

This is where it begins - Join us at the Home of Industrial Ideas.

**Start a journey of endless opportunities

At Atlas Copco we believe in challenging the status quo, always looking for a better way.

Our leading-edge technology and great ideas enable us to innovate for the future.

We believe that passionate people make it happen.

You are a brand ambassador and our face towards our customers.

With us you drive your own professional journey and you are empowered to act.

We offer a wide range of interesting job roles and many opportunities to grow.

This is where it begins - Join us at the Home of Industrial Ideas.