Aftersales Field Consultant Lazio

Aftersales Field Consultant
Roma
Lazio, Lazio

Who we are looking for**:

The purpose of the Aftersales Field Consultant is to monitor and deliver dedicated service solutions to the retail customer directly at National Sales Company's Partner facilities within the National Sales Company's Dealer Network. The Aftersales Field Consultant is responsible for the execution of the program at the dealership and contributes to the overall project objective.

He/she must be able to identify critical process issues in the After Sales area by proposing appropriate solutions in line with the standards of the parent company.

Specifically, the project aims to:

- Interface in an appropriate and professional manner with all figures operating in the dealership both managerial and operational;

- Standardize the activity and modus operandi of personnel working in the After Sales area, implementing service processes;

- Increase the Customer Satisfaction Index;

- Increase profitability;

- Provide the necessary support tools;

- Train Dealerships staff on the proper use of the IT tools provided (E-Check; Web Agenda; Video E-Check);

- Ensure the satisfaction of the Dealerships targeted by the intervention.

**Duties and responsibilities**:

- Achieve assigned goals;

- Professionally grow the business and service of the assigned National Sales Company's Partners and support them in increasing Customer Satisfaction;

- Analyse and examine the Dealership's current organizational chart and organization, service processes and customer satisfaction;

- Analyse the Dealership's actual offering to the end Customer;

- Highlight process gaps and develop a corrective action plan for realignment to the National Sales Company's processes in order to increase profitability and customer satisfaction;

- Organize and execute the actions defined in the schedule within the scheduled due dates;

- Optimize intervention times according to the activities to be performed;

- Collaborate with National Sales Company's field staff in order to share every action, process and decision implemented;

- Become the point of reference for National Sales Company's personnel and their assigned Dealership Network;

- Collect and critically analyse data on the performance indicators of their Dealerships;

- Prepare the Dealer for continuous improvement of service processes;

- Identify new business opportunities to share with the MSX Italy Project Manager and the team;

- Present the status of the work done, interfacing and responding to requests from the National Sales Company's Customer Service Management;

- Responsible for the implementation of the project according to the assigned dealers for whom he/she will have to structure an action plan agreed with the Dealer and aimed at achieving the standards required by the National Sales Company;

- Plan own weekly and monthly travel and work schedule according to shared priorities;

- Collect and analyse monthly project metrics in order to verify and correct if necessary the implementation of the action plan agreed with the National Sales Company's Partner.

**Requirements**:

- Master's degree or equivalent work experience;

- 1/3 years of automotive experience is required including experience in other roles;

- Collaboration and cooperation;

- Training towards New Consultants (on-the-job training);

- Inform the Coordinator regarding critical situations;

- Knowledge of the dynamics of the operation of the automotive world and the dealership (with emphasis on the After Sales area);

- Good analytical skills and results orientation;

- High interpersonal and communication skills;

- Knowledge of Office package (Excel and Power Point in particular);

- Leadership skills

- Flexibility;

- Planning skills;

- Organizational skills;

- Problem Solving skills;

- Languages skills : Italian and English is a must.

**Working pattern**:

Field through Italy.

**What we offer**:

We offer employment contract and professional growth.

The compensation package will be discussed during the interview and related to the actual experience and skills gained.

**About MSX**:

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry.

MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

With over 6, 000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

- Warranty & Technical

- Parts & Service

- Retail Performance Management

- Customer Engagement

- Fleet & Mobility

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment's process, according to the General Data Protection Regulation 679/2016 (GDPR).

You can also contact our Talent Acquisition team at the human resources references below:

Viale Alexandre Gustave