Aftersales Manager Milano

Aftersales Manager
Milano
Lombardia, Milano

Location**:

Milano, IT

ID: 8833

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.

Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

We are looking for an AFTERSALES MANAGER based in MILAN

**Job Mission**:

Be the primary point of reference for all corporate functions and regions on After Sales activities

Provide constant guidance to regional teams in order to guarantee compliance with After Sales policy and procedure standards

Ensure the full efficiency of After Sales processes and the utmost client experience

Define global processes and tools to enhance the Global After Sales experiences, ensuring a commitment to excellence and client centricity

Lead the global implementation of After Sales strategies, ensuring a unified brand experience worldwide

Anticipate client needs, trends and feedback to continuously innovate services and ensure loyalty

Collaborate across functions to integrate After Sales requirements into the customer journey, providing valuable feedback for continuous improvement

**Main Duties and Responsibilities**:

Act as primary point of contact for retail regional teams on all activities related to the After Sales service

Writing and updating procedures and instructions for the management of the After Sales services

Develop and deliver training modules on After Sales Policy & Procedures

Ensure appropriate level of supply coverage while minimizing costs

Develop dashboard on after sales performance analyses to monitor the main KPI (volume trend, lead time, defective rate, etc.

), ensuring targets are met and implement actions when necessary to improve performance

Analyzing repair requests volumes to identify specific quality issues to escalate and be promptly addressed by Product Quality Department

Identify opportunities for cost efficiency by reviewing processes in place

Perform other duties as required

**Requirements**:

University degree in Economy, Business Administration, Engineering Management or related field

10 years of proven working experience in a similar role.

Experience in Luxury is considered as a plus

Strong analytical profile with experience in operations management, preferably at a global level

Excellent in MS Office skills (Excel, Outlook, Powerpoint)

Very good communications skills

Strong problem solver with the ability to analyze cause and effect relationship

Strong ability to interact at various organizational level and influence internal and external stakeholders

Proven track record of strong people management skills

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.

Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.