Agent Experience Coordinator Casalnuovo di Napoli

Agent Experience Coordinator
Casalnuovo di Napoli
Campania, Casalnuovo di Napoli

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices.

You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained.

You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests, and more.

As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this is a full-time in-office position in Naples, FL.

At Compass You Will: Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.

Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings.

Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.

Partner with the National Onboarding team on facilitation of onboarding processes for new customers.

Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.

Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents.

Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.

Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.

What We're Looking For: 1-2 years of previous experience in customer service, office management, hospitality, or operations.

Previous experience in real estate is a plus.

Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.

Great listening skills, connects well with others, and is empathetic of the customer's pain points.

A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement.

Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly.

Strong verbal communication and presentation skills.

Meticulous attention to detail, highly organized.

Ability to work in the office during standard operating hours.

Ability to lift to 25 lbs.

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