Agent Inhouse Sales Mil Segrate

Agent Inhouse Sales Mil
Segrate
Lombardia, Segrate

TASK RESPONSIBILITIES:

Ensure the timely answering of customer sales queries, their bookings and follow up:

- By prioritizing the incoming quotes as per set guidelines

- By following the set guidelines in terms of price offering in order to win the quote

- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux's tools (LEAP)

- By offering multiple options on a quote, so that the customers always find a suitable one (price, time)

- By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, )

- By selling Cargolux's value added services

- By re-directing customers to Cargolux's digital sales channels to increase the awareness and utilization of such channels

- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking

- By requoting the customers if certain parameters of the initial quotation have changed

- By updating all sectors of a booking pre-flight

- By ensuring the booking is correctly performed, including the applicable Rates, SCC's, Additional Charges etc.

- By pro-actively following up on pending offers by phone and mail

Ensure Customer Service and Sales Activities

- By pro-actively contacting potential customers in case of short-noticed space availability

- By redirect received market information to the Sales Management

- By taking care of CV-Product/CV-Pricing requests in coordination with the relevant responsible team

- By coordination of CV-Product/CV-Pricing bookings with the appropriate internal departments according the agreed processes and in communication with the customer.

- By monitoring his/her daily work based on available/provided data and dashboards.

ESSENTIAL REQUIREMENTS FOR THE POSITION:

- Previous exposure in a cargo booking office environment is a necessity

- Operational knowledge

- Excellent level in written and spoken English

- Communicate effectively and assertively

- Excellent organizational skills

- Ability to meet tight deadlines and to adapt to a rapidly changing environment

- Results and target oriented

- People and team oriented and able to work independently

- Good numeracy and literacy skills

- Fully PC literate in word and excel

WORKING CONDITIONS:

- Position based in Milan Truccazzano

- Full time position

- Occasional travel may be required

- A certificate of good conduct will be required