Agent Operations Mxp Milano

Agent Operations Mxp
Milano
Lombardia, Milano

Task Responsibilities:

Ensure safe and reliable completion of all ground operations activities

By ensuring all activities with regard to safety, security, quality, effectiveness and efficiency foreseen in local and international laws and regulations are metBy ensuring that ground processes, as described in the GOM, are performed in accordance with the requirements of the Ground Ops Quality SystemBy ensuring that customers' needs and expectations are understood and met (more specifically, but not limited to dangerous goods, live animals, perishables, off-size cargo ….

)By ensuring availability of qualified staff, subcontractors or other resourcesBy assisting other Cargolux stations in any operational related mattersBy monitoring work-processes and supervising Ground Handling agents, other service providers and trucking companiesBy ensuring compliance regarding safety and procedures with the provisions of the GOM manual, the Security Program manual and other corporate manuals

Supervise and co-ordinate warehouse/cargo handling activities

By monitoring the GHA's cargo acceptance, storage and handling/build up activitiesBy giving instructions and monitoring the palletising of special cargo i. e.

live animals, vehicles, heavy and off size, valuables according to proceduresBy writing accurate handling reports in case of handling discrepanciesBy supporting tracing functions

Aircraft Load Planning and Loading supervision

By collecting the ULD information from the GHABy issuing a load plan with the CV weight & balance softwareBy planning the load in such a way allowing the next download station a safe and on time turn roundBy handing out the load plan/loading instructions to the GHABy issuing the load plan, load sheet and cargo related notifications to captain (notoc)By supervising GHA staff operating the cargo loading systemBy verifying that the load plan matches the load on board the aircraftBy giving instructions to loading personnel for tie down requirements.

Coordinate CV aircraft turnaround activities

By ensuring/coordinating for the required parking spot and handling equipment with the airport/GHABy timing the complete aircraft unloading and loading processBy giving accurate estimate times on the offload/load duration for crew call out purposesBy requesting the temperature set up on the aircraftBy advising and reporting any offload/load process disruption and reasonBy reporting any loading system malfunction and cargo hold damage during the turn roundBy establishing the aircraft offload/ load sequence

Supervise Ramp Handling activities

Ensure on-time performance for all Cargolux flights

By coordinating schedule with network management, flight dispatch and network punctualityBy anticipating potential schedule disruptions and organize corrective action(s)By reacting to all schedule disruptions and organize corrective action(s)By coordinating, monitoring and supervising that all ramp activities and services are performed in accordance to flight schedule

Coordination of ramp activities and services with GHA(s), maintenance, flight dispatch/operations control and other service providers (i. e.

fuel, de-icing, catering providers, etc.

).

By checking that all required data concerning off-load and load of the aircraft is availableBy checking that all particulars concerning passengers, catering, operations have been taken into accountBy checking that ground equipment is available, serviceable and in positionBy checking that adequate parking stand is available and clear of FOD'sBy checking that required personnel is available and correctly dispatched and briefed of his dutiesEssential Requirements For The Position:

Italian and English are mandatoryHigh school diplomaIt skills (MS office, etc)Ramp/aircraft handling experienceAircraft weight & balance / load control experience are an advantageWorking Conditions:

Position based in Malpensa (IT)Occasional business trips may be requiredFlexibilty in working hoursWork on shiftsA certificate of good conduct will be required

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