Agent Operations Mxp Milano

Agent Operations Mxp
Milano
Lombardia, Milano

TASK RESPONSIBILITIES:

**Ensure safe and reliable completion of all ground operations activities

- By ensuring all activities with regard to safety, security, quality, effectiveness and efficiency foreseen in local and international laws and regulations are met

- By ensuring that ground processes, as described in _eCARE_, are performed in accordance with the requirements of the Ground Ops Quality System

- By ensuring that customers' needs and expectations are understood and met (more specifically, but not limited to dangerous goods, live animals, perishables, off-size cargo.

)

- By ensuring availability of qualified staff, subcontractors or other resources

- By assisting other Cargolux stations in any operational related matters

- By monitoring work-processes and supervising Ground Handling agents, other service providers and trucking companies

- By ensuring compliance regarding safety and procedures with the provisions of the _eCARE_ manual, the Security Program manual and other corporate manuals

**Supervise and co-ordinate warehouse/cargo handling activities

- By monitoring the GHA's cargo acceptance, storage and handling/build up activities

- By giving instructions and monitoring the palletising of special cargo i. e.

live animals, vehicles, heavy and off size, valuables according to _eCARE_ procedures

- By writing accurate handling reports in case of handling discrepancies

- By supporting tracing functions

**Aircraft Load Planning and Loading supervision

- By collecting the ULD information from the GHA

- By issuing a load plan with the CV weight & balance software

- By planning the load in such a way allowing the next download station a safe and on time turn round

- By handing out the load plan/loading instructions to the GHA

- By issuing the load plan, load sheet and cargo related notifications to captain (notoc)

- By supervising GHA staff operating the cargo loading system

- By verifying that the load plan matches the load on board the aircraft

- By giving instructions to loading personnel for tie down requirements.

***Coordinate CV aircraft turnaround activities

- By ensuring/coordinating for the required parking spot and handling equipment with the airport/GHA

- By timing the complete aircraft unloading and loading process

- By giving accurate estimate times on the offload/load duration for crew call out purposes

- By requesting the temperature set up on the aircraft

- By advising and reporting any offload/load process disruption and reason

- By reporting any loading system malfunction and cargo hold damage during the turn round

- By establishing the aircraft offload/ load sequence

**Supervise Ramp Handling activities

**_ Ensure on-time performance for all Cargolux flights_

- By coordinating schedule with network management, flight dispatch and network punctuality

- By anticipating potential schedule disruptions and organize corrective action(s)

- By reacting to all schedule disruptions and organize corrective action(s)

- By coordinating, monitoring and supervising that all ramp activities and services are performed in accordance to flight schedule

**_ Coordination of ramp activities and services with GHA(s), maintenance, flight dispatch/operations control and other service providers (i. e.

fuel, de-icing, catering providers, etc.

). _

- **_ _**By checking that all required data concerning off-load and load of the aircraft is available

- By checking that all particulars concerning passengers, catering, operations have been taken into account

- By checking that ground equipment is available, serviceable and in position

- By checking that adequate parking stand is available and clear of FOD's

- By checking that required personnel is available and correctly dispatched and briefed of his duties

ESSENTIAL REQUIREMENTS FOR THE POSITION:

- Italian and English are mandatory

- High school diploma

- It skills (MS office, etc)

- Ramp/aircraft handling experience

- Aircraft weight & balance / load control experience are an advantage

WORKING CONDITIONS:

- Position based in Malpensa (IT)

- Occasional business trips may be required

- Flexibilty in working hours

- Work on shifts

- A certificate of good conduct will be required