Agenzia Per Il Lavoro, Filiale Di Roma, Seleziona Night Butler Lazio

Agenzia Per Il Lavoro, Filiale Di Roma, Seleziona Night Butler
Roma
Lazio, Lazio

Job Title: Night Butler

Job Overview

The Night Butler plays a crucial role in maintaining a high level of service and security during the nighttime hours, contributing to the overall success ofOrient Express –La dolce vitatrain cruise.

Responsibilities

Guest Services:

- Welcomingand assisting guests during night check-ins or early morning check-outs.

- Providing information about the train's facilities, services, and local attractions.

- Handling guest requests, inquiries, and concerns promptly.

- Handling unexpected guest concerns in a proactive and professional manner.

- Anticipating and fulfilling the needs of guests to create a positive experience.

- Providing excellent customer service, even during late night hours.

Security and Safety:

- Monitoring security cameras and ensuring the safety of guests and the property.

- Responding to any security issues or emergencies and taking appropriate action.

- Conducting regular security patrols to identify and address potential risks.

Administrative Tasks:

- Handling the overnight check-in and check-out procedures.

- Managing reservations and assisting with cabinsassignments.

- Maintaining accurate records and reports, such as occupancy rates and incident logs.

Concierge Services:

- Assisting guests with special requests, such as arranging transportation or making restaurant reservations.

- Providing personalized service to enhance the guest experience.

Property Maintenance:

- Conducting routine inspections of thetrainto identify and report maintenance issues.

- Coordinating with maintenance staff, cabin stewards and to address any problems.

Communication:

- Communicating effectively with other staff members and departments to ensure a seamless transition between shifts.

- Notifying management of any significant events or issues during the night.

Compliance:

- Ensuring that the train complies with safety and security regulations.

- Adhering to the train's policies and procedures.

Qualifications

Experience& Certifications:

- Significant experience in luxury hospitality or a similar service-oriented industry.

- Certified training in hospitality, butler services, or a related field is considered a plus.

Skills:

- Excellent interpersonal and communication skills.

- Attention to detail and a commitment to delivering a high standard of service.

- Ability to adapt to changing schedules and handle unexpected situations with professionalism.

- Proficiency in multiple languages is a plus.

Flexibility:

- Availability to work on shifts and on weekends.