Air Logistics Customer Care Manager BOLOGNA

Air Logistics Customer Care Manager
Bologna
Emilia Romagna, BOLOGNA

Are you a Customer Care Manager focused on Air Logistics?

Would you want to work for one of the most important Logistics Company of the world?

**YOUR ROLE **:In this role, you work closely with the National Air Business development leaders to support and execute the company's commercial strategy defined for the geographical are in scope through the coordination of the local sales force.

Oversees customer service activities and client management to support business growth.

**YOUR RESPONSIBILITIES**:

- P&L Management

- Implement the Customer Care strategy

- Provide leadership and direction to the Customer Care Location team

- Manage & develop the Sales team to be proactive toward the market

- Communicate regularly with Key customers to ensure ongoing excellence in service standards

- Attend customer meetings and Quarterly Business Reviews

- Monitor market trends & competitor activity to identify new business opportunities

- Manage and support new business implementations and project rollouts

- Allocate and manage the local customers portfolio to the team managed

- Ensure the alignment between National and local Customer Care initiatives to drive service excellence and improve customer experience

- Focused on customer satisfaction through achieving the highest level of service quality

**YOUR SKILLS AND EXPERIENCES**:

- Negotiation and customer orientation

- Sales attitude

- Leadership and critical thinking

- Solution driven

- Fluent in English #LI-CT2

**GOOD REASONS TO JOIN **:Kuehne+Nagel is committed to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized.

Where the full potential of each employee is realized without exception.

Where those who look, live, love, communicate, think, and lead differently are sought, appreciated and valued.

The only driver of our selection process is to engage the best Talents to keep on going above and beyond to meet the needs of customers, colleagues and communities we belong.

Benefits: We strive to provide you and your loved ones with a first-class benefits experience, focused on supporting your physical, financial, and emotional wellbeing.

Our benefits are centered around our users: employees and their families.

What do we offer?

- Accidental coverage (at & outside work) - Extra Medical insurance - Full access to Fitprime: access to +2000 Gyms, pools and sport centers + Online workout (e. g.

yoga, mindfulness, cardio) + nutritionist - 5 extra days of paternity leave - Remote working enhancement for new parents - 1 day off for volunteering activities - Free Tax return support (730) - Free social welfare consulting (e. g.

INPS, disability, pension) - 1000+ discount on products and services - Special discount on travels with Interline Turismo