Air Logistics Customer Care Manager Bentivoglio

Air Logistics Customer Care Manager
Bentivoglio
Emilia Romagna, Bentivoglio

For our Bentivoglio (BO) office we are looking for an Air Logistics Customer Care Manager

** Your Role **:The Air Logistics Customer Care Manager works within the Air Logistics Function. It focuses on Customer Care and assists the Customer Care Location (CCL) on the implementation of the General Cargo strategy for all internal and external customers, ensuring overall excellence, strong and valuable coordination between Global Services (GS), Operational Care Center (OCC), Gateway, Pricing and Key Account Managers.

** Your Responsibilities**:

- Be sure that all the shipments will be picked up/transited/delivered in time.

- Solve all the problems which could arise during the day.

- Keep contact with clients / suppliers / K+N branches around Europe.

- Lead the existing team and learn all the job aspects.

- Care about knowledge exchange with sales and account management teams and manage the update of Customer Relationship Management (CRM) tool (Corelog)

**Your Skills and Experiences**:

- Fluent in Italian and English

- Flexibility

- Team working

- Driver license

**About Kuehne+Nagel

With over 79. 000 employees at some 1, 300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Melania Montella

0039 335 72 39 608