Air Logistics Customer Care Trainee Ancona

Air Logistics Customer Care Trainee
Ancona
Marche, Ancona

Air Logistics Customer Care is part of a team in the Customer Care Center responsible for coordinating transport activities

** Your Role**: Stage Level for CCL daily job Deal with customer onboarding and implementation to ensure to transfer customer requirements into KN systems so that Operational Care & Global Services are clearly informed about deliverablesQualify customer inquiries and provide quotations within corporate guidelines for pricing, up-selling, and requisite follow up and closure

** Your Responsibilities**:

Manage the monitoring of customer shipments in order to provide with proactive updates to customers and with problem solving (by collaborating with other stake-holders) in anticipation of a customer complaint

**Your Skills and Experiences**:

- Great analytic and organization skills

- Good knowledge of English

- Persuasive

**About Kuehne+Nagel

With over 80. 000 employees at some 1, 300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Chiara Oglino