Air Logistics Pharma & Healthcare Customer Care Specialist Milano

Air Logistics Pharma & Healthcare Customer Care Specialist
Milano
Lombardia, Milano

Air Logistics Pharma & Healthcare Customer Care Specialist, Milan Client: Location: Job Category: Job search engine

-

EU work permit required: Yes

Job Reference: 612e30a3b9d4

Job Views: 11

Posted: 22. 01. 2025

Expiry Date: 08. 03. 2025

Job Description: Are you an Air Logistics Pharma & Healthcare Customer Care Specialist?

Do you want to work in the largest logistics company in the world?

Your Role The Air Logistics Pharma & Healthcare Customer Care Specialist works within the Air Logistics Function.

The Air Logistics in Kuehne+Nagel is a fundamental asset and provides air shipping and air forwarding solutions to achieve customer performance goals.

Partners with clients belonging to a wide spectrum of industries (Pharma Healthcare, Aerospace, Perishables, Project Logistics, Automotive and New Mobility, Industrial and High Tech) and offers a wide range of tailor-made and end-to-end services (Time-Defined Products, Sea-Air, Charter Services, Cargo Insurance, Customs Clearance), leveraging digital transformation and providing sustainable shipping options for customers to decarbonise their transport.

The air freight capacity is built upon our network with the most effective gateways and long-lasting strategic carrier relationships.

Focused on operational excellence, this role provides excellent customer service/support to KN's Pharmaceutical and Healthcare customer base (both existing, new, and opportunity).

Helps customers with daily challenges, answering questions, and investigating complaints (TIP/CAPA) while supporting them with innovative solutions.

Maintains the correct level of training as outlined by the Station Lead.

Your Responsibilities Business Development: Assist in customer onboarding and implementation to ensure customer requirements are transferred into KN systems, clearly informing Operational Care & Global Services about deliverables.

Support qualification of customer inquiries and provide quotations within corporate guidelines for pricing, up-selling, and requisite follow-up and closure.

Service Excellence: Collaborate for monitoring customer shipments to provide proactive updates and problem-solving (by collaborating with other stakeholders) in anticipation of customer complaints.

Quotation Management: Qualify customer inquiries and provide quotations based on corporate guidelines or local pricing strategy, including upselling, follow-up, and closure.

Relationship Management: Facilitate knowledge exchange with sales and account management teams and manage the update of the Customer Relationship Management (CRM) tool (Corelog).

Your Skills and Experiences 1-2 years of experience in similar roles.

Experience in the specific market vertical.

Fluent in English, native in Italian.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.

Check our Blog for more information.

Bank or payment details should not be provided when applying for a job.

Eurojobs.com is not responsible for any external website content.

All applications should be made via the 'Apply now' button.

#J-18808-Ljbffr