Airfreight Export Operations And Customer Service Torino

Airfreight Export Operations And Customer Service
Torino
Piemonte, Torino

Execute AFR Export plans and processes to provide air freight forwarding for internal and external customers in accordance with customers requirements to grant operational excellence and high customer service level;

- Gather guidelines from internal functions and receive, execute and update orders via the system;

- Provide allocation and reservations of freight on planned linehaul required for hub and operations performance;

- Ascertain domestic and/or international freight rate on outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines;

- Process, handle, distribute and archive all required export documents, verify invoices and shipping documents to enhance accordance with Incoterms and CDZ guidelines;

- Coordinate with overseas office to check and verify shipment information;

- Respond to customers queries in an efficient and competitive manner;

- Verify entries to ensure customer requirements are met and suggest routine corrective actions in case of deviations;

- Collaborate with Warehouse, Cartage, ICC and customs brokers to resolve issues, ensure service quality and timeliness;

- Handle customers complaints and operations irregularities and report them within the related tools;

- Identify and resolve recurring issues, and suggest modifications to AFR export work methods focusing on increasing effectiveness and efficiency.

Airfreight Export Operations and Customer Service Specialist|Multinational logistic Corporation

- Good knowledge of AFR Export Product (2+ years of experience);

- Good administration skills and orientation to details;

- Good communication skills;

- Good knowledge of English.

Multinational logistic Corporation

Career opportunity in a multinational corporation.

Airfreight Export Operations and Customer Service Specialist