Airport Operations Agent Milano

Airport Operations Agent
Milano
Lombardia, Milano

Job Title: Operations Agent (Full-Time / Permanent or Temporary Contract)Locations: Milan Linate Airport AND Milan Malpensa Airport, ItalyJob Description:We are currently recruiting for a full-time Operations Agent to coordinate and organize flights for our Business Aviation/General Aviation customers.

You will work closely with internal operational and non-operational departments, as well as external suppliers, to ensure optimal service delivery. Responsibilities:Organize and coordinate flight services for customersAdvise customers on aeronautical mattersCommunicate with aviation authorities regarding overflight and landing permissionsCoordinate airport and ATC slotsOrganize and coordinate ground handlingLiaise with suppliers for additional services such as limousine, catering, helicopter, etc. Develop and implement short-term alternatives according to company proceduresLiaise with VVIPs, aircraft operators, crew, and civil aviation authoritiesMeet and greet crew and passengersQualifications/Experience:Relevant work experience in aviation operations (preferably Private/General/Business Aviation)Excellent communication skills and ability to make critical decisionsAbility to remain calm in difficult situations and prioritize high workloadsProficient in IT (MS Office, web, and relational database systems)Fluency in English and Italian (written and oral) is essentialTeam player with a solution-oriented, customer-focused, and communicative personalityFlexibility to work shifts, including weekends night hoursPrevious customer service experience is preferredAbility to manage delicate situations with diplomacy and empathyCompetencies:Analytical and Creative ThinkingCommercial FocusCommunication SkillsCustomer FocusDecision MakingFlexibilityPlanning and PrioritizationTeam WorkingSalary (based on previous work experience): Approximately €1500 net income per month (depends on Worked Night Hours, Overtime etc.

), plus €8 meal vouchers per day. We are looking for candidates both In Milan Linate and Milan Malpensa airports. If you are interested in a multicultural, challenging, and innovative working environment, we look forward to receiving your online application (cover letter and CV).