Airport Representative - Naples (Based In Sorrento Napoli

Airport Representative - Naples (Based In Sorrento
Napoli
Campania, Napoli

Fixed Term

- 30 Hours

**Salary

- Excellent

**Country

- Italy

**What you will be doing. . .

As one of our valued Airport Representatives **based in the Sorrento Peninsula**, you will play a vital part in meeting, greeting & assisting our customers on transfer coaches to/from Naples airport and delivering outstanding customer service.

You will always be working as one team with internal & external suppliers and take responsibility of customers queries or problems using our in-house digital systems.

**What can we offer you?

We offer our valued colleagues a range of benefits including:

- Excellent salary with annual pay review

- Fully paid training & IT equipment

- Monthly 1-1 meetings with your Team Leader

- 27 days holiday entitlement per annum

- 1. 5 days off per week

- Monthly rosters sent in advance

- Recommend a friend bonus scheme

**What will you do in the job?

Reporting to the Airport Team Leader, you will **Work as One Team** with internal & external stakeholders to deliver VIP industry leading Customer Service to our all-important customers.

You will be provided with fantastic training to ensure you:

- Create Memories for our customers by meeting, greeting & assisting our customers on transfer coaches to/from Naples airport

- Take ownership of any customer queries or problems quickly and effectively, logging these using our in-house digital systems

- Be the face of _Jet2holidays_ to support the customers transfer journey

- Prepare & deliver holiday essential information to give to customers in resort

- Deliver a friendly "have a lovely flight" as our customers prepare to fly home

**What will I need?

You will already hold the full right to work documents for Italy and be living in the **Sorrento Peninsula**.

Working hours will vary each month and will include early starts, late finishes, split shifts & working weekends so you must be flexible to work a range of hours.

You will receive your roster 3-4 weeks in advance.

No previous experience is required however, you will be able to effectively handle a wide range of different customer facing situations, be able to solve problems, & have a positive & friendly attitude.

You must also be confident in using Digital Tablets on a daily basis.

**Division

- Jet2holidays

**Careers With Us

- Holidays Operations

**Careers Dept

- Overseas roles in Destination

**Careers Team

- At the Airport & Transfers

**Business Area

- Jet2holidays

**Team

- Overseas