Airport Representative - Venice Venezia

Airport Representative - Venice
Venezia
Veneto, Venezia

Job Description: As one of our valued Airport Representatives , you will play a vital part meeting & greeting our customers on arrival and departure, delivering  outstanding customer service , and directing our customers to their transfer.

You will always be  working as one team  with internal & external suppliers and  take responsibility  for resolving customers queries or problems using our  in-house digital systems.

What can we offer you?

We? offer our valued colleagues a range of benefits including: -?   Local Employment Contract via our Local Agent Fully paid training & IT equipment 3  days off per week  Monthly rosters sent in advance   What will you do in the role?

Reporting to the Airport Team Leader, you will  Work as One Team  with internal & external stakeholders to deliver  VIP industry leading Customer Service  to our all-important customers.

You will be provided with fantastic training to ensure you:      Create Memories  for our customers by welcoming all customers to the airport with our famous smiles.

Take Responsibility  by supporting with any flight disruption, serious emergencies & customer escalations.

Be the face of  Jet2holidays  around the airport to support our customers airport journey.

Collaborate  with our transfer providers & customers both inside the airport terminals and outside in the coach park, supporting our transfer operations.

Prepare & deliver holiday essential information to give to customers as they arrive for their  Jet2holiday.

Deliver a friendly "have a lovely flight" experience as our customers prepare to fly home.

What will I need?

You will  already hold the full right to work documents  for  Italy  and be living in the destination or willing to source your  own accommodation.

Working hours will vary each month and will include early starts, late finishes, split shifts & working weekends.

We will provide your roster 3-4 weeks in advance.

As an Airport Representative, it's important to be aware that you will spend long periods of time on your feet and  working outside  during the summer months.

You must be  flexible to work a range of hours  as you will also be required to support with flight disruption, serious emergencies & customer escalations.

No previous experience is required however, you will be able to effectively  handle a wide range of different customer facing situations , be able to  solve problems , have a positive friendly attitude and  IT confident  to be able to use in-house  digital systems  daily on a  Tablet device.

Once you have submitted your application, we will then invite you to complete the recruitment process.

To meet some of our team and find out what life is like with  Jet2holidays  follow us on Facebook:  Jet2Careers Overseas