Alibaba International Digital Commerce Group-Aliexpress-Key Account Manager-Platform Operations Milano

Alibaba International Digital Commerce Group-Aliexpress-Key Account Manager-Platform Operations
Milano
Lombardia, Milano

Basic Infomation

Department:

Alibaba Group

Degree:

Bachelor

Work Experience:

3 year

Key Responsibilities 1.

Seller & Brand Identification and Recruitment - Analyze platform strategy and user insights to identify the most suitable sellers and brands across diverse categories.

- Develop tailored pitches and value propositions to attract identified sellers/brands, emphasizing the advantages of joining the platform.

- Negotiate commercial agreements, onboarding processes, and operational terms with sellers and brands.

2.

Account Management & Growth - Act as the primary point of contact for assigned key accounts, building strong, long-lasting relationships.

- Drive sales growth and optimize the performance of sellers and brands by analyzing performance metrics and implementing tailored strategies.

- Provide ongoing support to sellers and brands, resolving issues and offering solutions to improve their operations.

- Ensure compliance with platform policies and best practices.

3.

Strategy & Collaboration - Collaborate with cross-functional teams (marketing, logistics, customer support) to ensure seamless seller/brand integration and performance.

- Identify market trends and provide feedback to internal teams for improving platform features and services.

- Develop and execute strategies to enhance the overall seller/brand experience and platform competitiveness.

4.

Reporting & Insights - Monitor, analyze, and report on seller/brand performance metrics (e. g. , sales, customer satisfaction, delivery times).

- Prepare periodic reports and updates for senior management on recruitment progress and account operations.

**Position Requirement

- Education: Bachelor's degree in Business Administration, Marketing, or related field.

- Experience: 3-5 years of experience in account management, sales, or business development, preferably in e-commerce or related industries.

- Proven track record in identifying and building relationships with sellers/brands.

- Familiarity with e-commerce platforms and marketplace operations.

- Strong negotiation, persuasion, and relationship-building skills.

- Analytical mindset with the ability to interpret data and derive actionable insights.

- Excellent communication skills (written and verbal).

- Proactive, goal-oriented, and able to manage multiple priorities in a fast-paced environment.

- Knowledge of market trends and seller/brand requirements in e-commerce.