Alpitronic Gmbh | Global Remote Services Director (M/F/D) | Bolzano Bolzano

Alpitronic Gmbh | Global Remote Services Director (M/F/D) | Bolzano
Bolzano
Trentino Alto Adige, Bolzano

Alpitronic GmbH | Global Remote Services Director (m/f/d) | BolzanoDa remoto: Remoto

YOUR RESPONSIBILITIES Lead the development and digitalisation of the remote services strategy. Lead, motivate, and develop a team of remote services personnel, including the development, implementation, and management of the operations, using the latest technologies and industry best practices. Analyse customer feedback and other data sources to develop customer-centric solutions. Develop and implement service improvement plans for identified shortfalls. Monitor remote services performance and system performance. Identify service improvement goals. Design and develop solutions to optimize performance and scalability. Oversee the deployment maintaining security, reliability, and cost-efficiency. Monitor team performance and establish corrective action plans where needed, regarding performance, trends, and capacity issues. Ensure the team is keeping and exceeding the commitments on the service level agreements and uptime. YOUR QUALIFICATIONS & SKILLS Bachelor Degree in Computer Science, Engineering, or a related field. Solid experience in a similar position with a proven track record in developing and implementing processes, structures, and new technologies. Experienced and well-informed on the Remote Services trends and new technologies. Possess a customer-centric mindset. Thrives in a high-energy environment where tactical and strategic activities are expected to be driven in parallel. Strong interpersonal and leadership skills, high level of judgment to make decisions and handle complex tasks or problems in areas of operations, technology, or engineering. Able to offer new solutions to problems outside of set parameters and able to construct and provide solutions. Fluency in English. OUR COMMITMENT Innovative work environment in a young, dynamic team. High-tech projects in the future-proof sector of e-mobility. Opportunities for advancement in a growing company. A wide range of further training opportunities. Attractive bonus system and performance-related pay. Additional company benefits. WHY ALPITRONIC Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich, and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility, and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated, and have a significant impact! Join us and be part of our team!

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